Customer Service Representative
Resume:
Regina Toomey
Lincoln Park, MI *****
**********@*****.***
Work Experience
Front Desk Receptionist
Venocure cardiology - Dearborn, MI
March 2023 to April 2024
Greeting patients, Answering phones, making appointments, checking patients in, scanning, faxing, vidistar,entering echoes into charts, registering new patients, doing medical Authorizations, processing payments, entering electronic medical records, CPT Codes Team Leader
Team Wellness - Southgate, MI
August 2020 to April 2023
Making appointments, adding charts, greeting members as they come thru the door . faxing, copying, emailing, verifying insurance
Home Care Aide
Crescent senior services - Canton, MI
September 2015 to October 2020
Take care of client including bathing feeding giving meds assisting. Customer Service Representative
Advance customer service - Southgate, MI
June 2018 to March 2020
Making calls and doing sales for abc warehouse warranty center Supervisor
J&T Crova towing - Romulus, MI
March 2010 to October 2015
Police impound,releasing vehicles putting all info into computer dispatching drivers Customer Service Representative
Insight Communications - Southgate, MI
April 2003 to November 2010
Making calls to get donations for different medical services Supervisor
A&R Industrial Cleaning - Wyandotte, MI
March 1992 to September 2010
Supervisor of a asphalt / bridge cleaning crew . Payroll, hiring, scheduling, monitoring safety,
• Served as Supervisor for 18 years
• Reported to Owner
• Had a team of 20-30 employees
• Coordinated schedules and assigned employees' shifts
• Performed official money count every Week
Education
GED
Oakland Alternative High School - Murfreesboro, TN February 1992 to July 1992
High school or equivalent
Skills
• Call Center
• Customer Care
• Customer Service
• Cold Calling
• Telemarketing
• Sales
• Negotiation
• Insurance Verification
• Home Care
• Medical Office Experience
• Account Management
• Medical Records
• Medical Scheduling
• HIPAA
• Medical Coding
• Phone Etiquette
• Customer service
• Cash handling
• Front desk
• Account management
• Cold calling
• Sales
• HIPAA
• Telemarketing
• Medical office experience
• Medical receptionist
• EMR systems
• CPT Coding
Certifications and Licenses
Driver's License
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