Customer Service Restaurant Manager

Summary

Skills

Experience

LAKISHA MCCOMB

**********@*****.*** H: 256-***-**** 2723 Norton Avenue, Huntsville, AL 35810 Dependable Transportation Supervisor with excellent customer service and administrative skills. Implemented cost saving initiatives to reduce transportation spending. Highly skilled in navigation and route planning. Logical reasoning

Compliance standards

Routing

Coordination

Budget analysis

Schedule development

Superior negotiation skills

Results-driven

Manufacturing and warehouse procedures

Shipping and receiving

Over-the-road transportation

Motivated self-starter

Materials accountability

01/2017 - 11/2017

Betty Mae's

Restaurant

Huntsville, AL

Restaurant Manager

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Assessed operational performance to measure compliance with regulatory, industry and brand standards.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Maintained cleanliness and sanitation across all food service, storage, and preparation stations. Worked closely with the cooks to determine menu plans for special events or occasions. Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. Championed 100% guest satisfaction by providing excellent dining experience. 02/2005 - 01/2007

Matsu Inc

Huntsville, AL

Machine Operator

Performed complex jobs that were under development with minimal supervision, ensuring part conformity to specifications and requirements.

Selected proper cutting tools and calculated correct parameters to manufacture quality parts. Operated, maintained and performed repairs on equipment, replacing hoses and conducting minor mechanic work on pumps and fittings.

Comprehended and carried out routine or complex job specifications and requirements. Completed pre- and post-trip inspections, including cleaning of fuel and servicing units. Operated equipment in accordance with company procedures and customer requirements. Monitored feed and speed of machines during machining process. Reported all operational deficiencies to supervisor and maintenance personnel.

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Education and Training

12/2017 - Current

Empire Rentals

Huntsville, AL

Transportation Supervisor

Kept a close eye on driver and delivery operations to achieve and maintain a stellar company reputation in the car rental market.

Maintained workplace safety by involving employees in order to maximize engagement and team morale.

Maximized workplace safety for all personnel by promoting a culture of safety with well-engaged and satisfied employees.

Checked that drivers transported loads securely and in compliance with state DOT laws. Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.

Served as the point of contact for customers and staff on subjects including by applying customer service and interpersonal skills.

Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.

Verified that drivers maintained required professional competences, licenses and safety knowledge. 2006

Townsend, GA

GED

Cornerstone Christian Correspondence School

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