Customer Service Representative
Resume:
Kristen Styles
Senior customer service rep
Sioux Falls, SD 57108
***********@*****.***
Looking for a great career in customer service, administration and nursing field. I have over 15 years of customer service experience in both call centers and retail settings. My career goal is to work in administration or nursing field as I am very passionate about people. I have had supervising experience in my previous positions. I am looking for something more advanced than just regular customer service job, I have several years of customer service experience but looking to do something different and unique. Authorized to work in the US for any employer
Work Experience
DoorDash Delivery Driver
DoorDash-Sioux Falls, SD
January 2022 to Present
Pick up and deliver to homes
Customer Service Representative
Silencer Central (formerly Dakota Silencer)-Sioux Falls, SD February 2023 to June 2023
I did inbound and outbound calls for customers who needed help with getting certified with there silencer. I called and did a lot of over the phone interviews with customers about the silencers. I did inbound as well and answered questions about silencers.
Cashier/Sales
Silverstar Car Wash-Sioux Falls, SD
January 2022 to May 2022
Helped customers who came to the window to let them know about what kind of car washes we have, let them know about your memberships, washbooks and other deals that we had to save them time and money.
Senior Customer Service Representative
Member Services-Sioux Falls, SD
December 2015 to April 2020
Senior Customer Service Representative: I am still in the same position at the Health plan but I am a step up from just a customer service representative. Same roll. Member Services:
Sanford Health Plan - 300 N Cherapa Place Sioux Falls, SD 57103. 12/28/15 - Current
-Take inbound calls from members who ask a variety of questions such as what is my premium payment? Why did insurance not pay on my claim? Why is my patient responsibility so much? What is my deductible for the year? How much have I met towards my deductible/out of pocket max so far this year? How do I re-enroll in my health insurance?
-Send out insurance cards to members.
-Make outbound calls to members who leave messages for us to call them back
-Take payments from members who need to make their monthly payments. Member Services:
Temp
N Cherapa Place-Sioux Falls, SD
October 2015 to December 2015
When I first started as a temp I did outbound calls to members who just signed up for health insurance and I welcomed them to Sanford Health and ask them if they wanted to make there initial premium payment with us over the phone and answer any questions they might have. Customer Service
Carex Health Brands-Sioux Falls, SD
April 2015 to July 2015
- Taking phone calls for people that needed help with there medical needs such as wheelchairs, walkers, pill holders, hot and cold packs etc.
- Putting in orders for customers that needed to place orders from our company for medical products. Financial Crimes Specialist
Wells Fargo-Sioux Falls, SD
December 2011 to April 2015
-Taking inbound calls from customers who have fraud on there debit cards/checking/saving accounts
- Investigate to make sure its true fraud
- Recover pictures from ATM machines
- Recover customers money for them and give them either a final or provisional credit
- Work the front end of claims but also work the "back" end which includes finalizing and closing the investigation and sending the letter to the customer stating that there claim has been resolved for them. Retention & Sales Rep
Honest Answers-Sioux Falls, SD
April 2011 to July 2011
-Took inbound customer service calls regarding our product.
- Sold customers products that we offered
- Retained customers who wanted to close their accounts with us. Customer Service Rep
Lumber Liquidators-Sioux Falls, SD
February 2010 to April 2011
-Took all inbound customer service calls for over 25 different clients that we serviced.
-Metabank, Jr's Cheesecake, Lumber Liquidators, Cabinets to Go, and many more.
- Customers would call in and I would answer their questions. Customer Service Rep
Midco Call Center-Sioux Falls, SD
October 2009 to February 2010
Did inbound customer service. This was just a temp/seasonal job that I had with them over the holiday season. I took calls for more then 50 companies that they service. Customer Service and Sales Rep
Citibank-Sioux Falls, SD
January 2005 to November 2005
-Took inbound customer service calls from customer calls in about their credit card account from Citi. Most calls were basic calls such as "What is my balance", "I want to cancel my account", or "Lost/Stolen".
- I sold products such as "Credit Protector", "Roadside Assistance", and "Rewards Program" to our customers as well
Teller
Wells Fargo-Sioux Falls, SD
June 2003 to January 2005
- I helped customers who came into the bank with deposits, withdrawals, cash advances, and ordering new cards.
- The sales side of it was getting them signed up for online banking and upgrading them to a new checking account with rewards program on it.
Sales/Cashier
Lewis Drug-Sioux Falls, SD
March 2001 to August 2004
- I worked in all departments at Lewis Drug from cashier, Camera/Video, Sales floor, Customer Service counter. Anywhere they needed me is where I worked.
- I did supervise at this job as well.
Education
High school or equivalent
Washington High School in Sioux Falls - Sioux Falls, SD 1998 to 2002
Skills
• - Experience in Word, Excel, Peachtree, Internet Explorer, Outlook, PowerPoint, Spreadsheet and many more.
• 65 WPM
• 10 Key proficient.
• Medical Billing
• Typing
• Supervising Experience
• Medical Coding
• CPT Coding
• Medical Terminology
• ICD-10
• ICD-9
• EMR Systems
• Insurance Verification
• Medical Office Experience
• Medical Records
• Medical Scheduling
• Typing
• Customer service
• Cold calling
• Order entry
• Medical records
• Sales
• ICD-10
• Cash handling
• Supervising experience
• Cash register
• Clerical experience
• Medical terminology
• Medical coding
• ICD-9
• Analysis skills
• Personal assistant experience
• Executive administrative support
• Human resources
• Legal administrative experience
• Time management
• Communication skills
• Microsoft Office
• English
• Microsoft Excel
• Customer service
• Microsoft Word
Certifications and Licenses
Driver's License
BLS Certification
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