Operations Specialist
Resume:
Jeremy K. Cotton
Park Forest, IL 60466
*************@*****.***
Objective
To obtain a responsible and challenging position within your company that will allow me to learn new technologies and skills while utilizing my previous experiences to improve beyond my abilities currently, to build a strong business relationship with the company and clients; and exceed expectations to excel within the company.
Certifications
Barber License, State of Illinois, 2001
Firearm Certification, State of Illinois, 2009
Permanent Employee Registration Card, State of Illinois, 2009
Experience
Southwest Airlines, Chicago, IL January 2020 - July 2024
Operations Agent/Trainer
■ Monitored the effectiveness of training programs and gathered feedback from employees
■ Mentored other trainers to ensure the effectiveness of providing leadership, direction and coaching
■ Identified ways to improve processes and service delivery
■ Ensured training programs comply with policy, procedures and assurance compliance
■ Identified issues that could be resolved at the first level (duplicates, non-issues and redispatch)
■ Prepared aircraft cargo documentation to ensure accuracy and completeness
■ Completed HAZMAT loading documentation to ensure accuracy as well as correct inaccuracies
■ Reviewed and completed data entry to ensure accuracy
■ Participated on cross-functional project teams as an operations representative
■ Partnered with leadership team on key projects
■ Coordinated with management the communication for all critical issues
Southwest Airlines, Chicago, IL January 2015 - January 2020
Ramp Agent/Trainer
■ To verify all commodities are accurate when loading all aircrafts.
■ To transfer all bags from one plane to the next in timely manner.
■ Safely transport local bags to and from all aircraft.
■ Ensure safety guidelines at all times when past the blue line.
Bond Asset Management, Richton Park, IL. November 2013 - January 2015
Field Inspector
■ Verify that collateral exists, and the condition matches the debtor’s description.
■ Inspects condition of property and documented any issues.
■ Work with the financial, banking and insurance sectors to verify the existence and quality of debtor’s assets
■ Complete a numerous amount of different inspections daily.
Comcast Cable, Chicago, IL. November 2012 - October 2013
Residential Account Executive
■ Communicates and develops rapport with customers. Evaluates customer's existing and potential product needs and makes recommendations.
■ Demonstrate strong understanding of Comcast products, promoting and selling offerings to individual customers by knocking on every door within assigned territory.
■ Generate business through established and approved creative methods of lead generation. Implements effective sales closing techniques to ensure product installation goal is achieved.
■ Illustrate strong technical capability (computer knowledge, billing system, databases).
State Farm Insurance, Park Forest, IL. March 2010- October 2012
Clerical/Administrative Support
■ Entered data and prepared reports, records, and requisitions for use at conferences and other meetings.
■ Prepared correspondence, coordinating appointments, and arranging schedules for meetings on behalf of staff and management.
■ Demonstrated proficient computer skills, opening and releasing mail to staff members
Applus Technologies, Markham, IL. February 2009- March 2010
Quality Assurance Inspector
■ Assisted with the necessary actions for maintaining charts, files as well as progressing and inspection reports in various occasions
■ Produced working audits for systems operational tasks
■ Provided certification to audited systems
T.A.G.S. Clothing, Chicago Heights, IL. August 2007-May 2011
Co-Owner
■ Offers strong ability with training, mentoring and coaching other associates to develop their talents and skills.
■ Uncommon knowledge and ability to conduct store business with integrity, and personally adhere to established policy and procedure.
■ Exceptional ability to demonstrate leadership of associates through positive professional conduct.
Top Knotch Barber, Richton Park, IL. January 2000- January 2013
Barber
■ Maintained card files on clientele, recording notes of work done, products used, and fees charged after each visit.
■ Independently planned back to school events.
■ Recommended and sold lotions, tonics, and other cosmetic supplies.
■ Handled the cleaning along with repairs as needed.
Cain’s Barber College October 1999- March- 2001
Rich East Township September 1996- May-1999
High School Diploma
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