Customer Service High School
Resume:
Shakala Booker
Waukesha, WI *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Executive Housekeeping Manager
Embassy Suites by Hilton-Brookfield, WI
May 2021 to Present
Trusted Director Of Housekeeping delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently establishes and achieves business and profit objectives. Cashier Lead/Customer Service
Metro Market-Brookfield, WI
November 2019 to May 2021
• Assessed cashier performance and recommended supplemental training opportunities.
• Supported cashiers and management by counting and balancing drawers and preparing bank deposits.
• Supported management during breaks by supervising cashier duties and front-lane activity. Crew Trainer
McDonald's-Fort Worth, TX
August 2016 to February 2018
• Trained crew members on specific customer deliverables, company standards and documentation.
• Demonstrated effective communication skills while working with diverse team members. Education
High school Diploma
Arlington Heights High School - Fort Worth, TX
August 2016 to August 2018
High school or equivalent
Skills
• Crew Member (2 years)
• Customer Service
• Cashiering
• Cash Handling
• Supervising experience
• Customer service
• Leadership
• Hotel experience
• Hospitality
• Cash handling
• Front desk
• Sanitation
• Sales
• Organizational skills
• Residential cleaning
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Housekeeping Management
• Guest Services
• Payroll
• Interviewing
• Laundry
• Administrative Experience
• Budgeting
Certifications and Licenses
CPR Certification
Driver's License
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