Fiber Optic Technical Support

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

HUGH CARSON

RAINSVILLE, AL 35986 256-***-**** *************@*****.*** Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

High Voltage Switching

Adaptable problem-solving

Substation Maintenance

Electrical Troubleshooting

Substation Construction

Lockout and tagout

procedures

Control Wiring

System Upgrades

Grounding Systems

Equipment Inspection

Grounding Techniques

APRIL 2018-MARCH 2024

Journeyman Substation Electrician Service Electric Co. Chattanooga, TN

Supported project managers in executing construction or upgrade projects for existing substations without interrupting service availability.

Enhanced substation reliability by performing regular maintenance on electrical equipment and systems.

Optimized power distribution by maintaining transformers, circuit breakers, switchgear, and other electrical components. Assisted in the development of training materials for apprentice electricians to improve their skills and knowledge about substation operations.

Minimized risks associated with high-voltage environments through strict adherence to lock-out/tag-out procedures when servicing equipment.

Advanced communication with utility customers by providing technical support during planned or unplanned outages. Upheld a continuous learning approach by staying current with industry developments and advancements in substation technology.

Contributed to a safe working environment through proper use of personal protective equipment and safe work practices. Improved safety measures by conducting thorough inspections and addressing potential hazards.

Collaborated with team members to complete complex projects within deadlines and budget constraints.

Ensured regulatory compliance through adherence to local, state, and federal codes related to substation operations. Increased efficiency with the installation, testing, and commissioning of new electrical equipment.

Completed preventive maintenance on machines to enhance production and maintain quality.

Disconnected voltage regulators, bolts and screws to connect replacement regulators to high voltage lines.

Enhanced teamwork among colleagues while sharing

knowledge on innovative solutions for challenges encountered during substation projects.

APRIL 1992-APRIL 2018

Fiber Optic Technician Farmers Telecommunications Cooperative

Rainsville, AL

Enhanced network performance by efficiently installing and maintaining fiber optic systems.

Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.

Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.

Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.

Stayed current with industry advancements through ongoing professional development and training in fiber optic technology. Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.

Collaborated with team members to complete large-scale installation projects on time and within budget constraints. Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.

Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers. Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access EDUCATION

points.

Reduced troubleshooting time with accurate identification and repair of fiber optic faults.

Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.

Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support. Optimized system performance through expert alignment of optical devices used for signal transmission across the network. Demonstrated commitment to safety by adhering to all relevant guidelines during installation, maintenance, and repair work. Assisted in the design and implementation of custom fiber optic solutions to meet unique client needs.

Contributed to a collaborative working environment by sharing knowledge of fiber optic technology with colleagues, fostering a culture of continuous learning and improvement.

Read blueprints and schematics to correctly place equipment. Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Installed and configured new devices and system components. Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.

Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.

Located and repaired line faults to maintain existing network without causing signal failure interruptions.

Coordinated installation of new users and relocations of existing users.

Worked closely with network administrators and server engineers to deliver quality service.

Researched and recommended network and data

communications hardware and software.

Responded to service requests during and after business hours. Associate of Arts: Liberal Arts And General Studies Northeast Alabama Community College, Rainsville, AL Journeyman

Southeastern Line Constructors APPRENTICESHIP, Newnan, GA CCO Certified OPERATOR

Crane U, Leeds, AL

1993

Associate of Science: Business Administration

Northeast Alabama Community College, Rainsville, AL

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