Manager

Charlotte Emmerson

Denton, TX - P: 512-***-**** - ************@*****.*** - linkedin.com/in/charlotte-emmerson-b563512b4 Skills

● Manager and Customer service experience

● Insurance Experience

● Billing Experience

● Medical Assistant Experience

● Experience with eClinicalWorks

● CPR/AED certified (recertified in 2023)

● First Aid certified

● Lifeguard Certified

Experience

Medical City Denton- Denton, TX- March 2024- Present Manager of Private Endocrinology Practice

● Oversee day-to-day operations of a busy endocrinology practice, ensuring smooth workflow and optimal patient experience.

● Lead and supervise administrative staff, providing guidance, training, and performance evaluations to maintain a cohesive team environment.

● Manage medical billing and coding processes, ensuring accuracy and compliance with healthcare regulations and insurance requirements.

● Collaborate with healthcare providers to coordinate patient care, facilitate referrals, and optimize clinic workflows.

● Monitor inventory levels of medical and office supplies, facilitating procurement and inventory management to support daily operations.

● Ensure compliance with relevant healthcare regulations, including HIPAA, OSHA, and billing guidelines, through regular audits and staff training initiatives.

● Provided clinical and administrative support to healthcare providers, including rooming patients, obtaining vital signs, and assisting with procedures and examinations.

● Prescribed and refilled patients medications/prescriptions, ensuring correct dosage and instructions.

● Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls to ensure efficient communication and patient flow.

● Conducted insurance verification, obtained prior authorizations, and completed. Nitro Swimming- Austin, TX- Feb. 2019 to Feb. 2024 Swim Instructor and Lifeguard

● Teaching children ages 3-15 and adults of all ages a range of skills in swimming and water safety

● Created a safe environment for learning

● Worked on building confidence with nervous swimmers

● Worked directly with parents to set up private lessons with kids who wanted to further excel in their skills

● Was responsible for testing the chemicals in the pool before each shift and keeping up with pool maintenance

● Was promoted to “Deck Instructor” within 12 months due to strong performance and leadership skills

● Worked with kids with disabilities or special needs, creating a lesson plan that pushed them to perform their best.

● Provided excellent customer service to parents and students

● Capacity to work well under pressure

Education

University of North Texas- August 2022- Present

Bachelors of Science in Integrative Studies with a Certification in Sustainability

● Women's Organization with a philanthropy in Women’s Heart Health

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