Customer Service Representative

Chastity Hawkins

***********@*****.*** 513-***-**** Cincinnati, OH

SUMMARY

Seasoned Customer Service Representative with 13 years of experience in delivering exceptional client support and resolving issues swiftly. Excelled in fostering empathetic client relationships and surpassing service standards at Dave's Floor Care. Seeking a Customer Service Agent role to leverage proven customer care expertise and high-energy professionalism.

WORK EXPERIENCE

Dave's Floor Care Loveland, OH, USA

Customer Service Representative Jun 2006 - Oct 2019

• Answered customer inquiries, ensuring minimal wait times and maintaining a high level of professionalism.

• Demonstrated adaptability and a positive response to rapid changes in a dynamic work environment.

• Resolved customer issues effectively, fostering empathetic client relationships and surpassing service excellence benchmarks.

EDUCATION

Scarlet Oaks Career Development

GED

Cincinnati, OH, USA

Dec 2006

SKILLS

Ability to Work Under Pressure • Active Listening • Brand Representation • Company Policy • Conflict Resolution • Coordination • Critical Thinking • Customer Focus • Customer Satisfaction • Customer Service • Customer Service Standards • Data Analysis • Demeanor • Determination • Empathy • Loyalty • Microsoft Excel • Microsoft PowerPoint

• Microsoft Word • Office Equipment • Oral and Written Communication • Prioritization • Priority Customer Service

• Problem Solving • Productivity • Product Knowledge • Product Promotion • Professionalism • Project Management

• Reading Comprehension • Relationship Building • Research • Staff Training • Team Development

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