Business Analyst Scrum Master

MURPHY AMOH

571-***-**** GAITHERSBURG, MD ************@*****.***

Skills & Languages

Technical/Hard Skills: AWS, VMWare, JIRA Cloud, Salesforce, Operating System Proficiency (Windows / MacOS Servers), SSL, SQL Queries, SDLC, UAT Testing, Software Troubleshooting, Tableau, Network Configuration, Security Knowledge, Troubleshooting and Problem-solving

Languages: Java, HTML, CSS, Python

Professional/ Soft Skills: Agile, Client relationship building, Process improvement/Development, Incident management.

Career Highlights

Oversaw 14 -person support team with 40 + projects per quarter.

Developed and implemented new processes to help meet our SLA and KPI’s 17% faster in 12 months.

Organized comprehensive training programs for new employees, resulting in a 20% reduction in onboarding time and increased overall employee satisfaction.

Experience

SINCLAIR BROADCASTING GROUP

Business Analyst September 2022- Current Seattle, WA

Conducted thorough requirement gathering and analysis, collaborating with stakeholders to understand their needs and translate them into actionable project plans.

Collaborated with cross-functional teams to gather and document business requirements for various projects, ensuring alignment with business objectives and stakeholder needs.

Facilitated workshops and meetings to elicit requirements, clarify expectations, and ensure clear communication among team members.

Developed comprehensive business requirement documents (BRDs), functional specifications, and user stories to guide the development team during system implementation.

AMAZON - CONTRACT

Business Analyst December 2018- September 2022 Chantilly, VA

Lead and influence senior business stakeholders in sessions that identify improvement opportunities.

Conducted comprehensive business process analysis to define current state for Sponsor's data management lifecycle workflow.

Analyzed, defined, and documented design for data, workflow, internal controls, and output.

Education & Certifications

NORTHERN VIRGINIA COMMUNITY COLLEGE

ALEXANDRIA, VA AA IN INFORMATION TECHNOLOGY

CERTIFICATIONS

Scrum Master Certification

Automation Engineer

AWS Cloud Practitioner

Certified Business Analysis Professional

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