Customer Service Chat Representative
Resume:
I
Olga Semanate
MIAMI, Fl.
**********@*****.***
OBJECTIVE
Chat Representative who maintains a high level of patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Open to expand my career possibilities. Proficient with Microsoft Office Suite High Customer Service.
SKILLS
Customer Service & Client Relations
PROFESSIONAL EXPERIENCE
Chat Representative
Habana Corporation
March 2023 - July 2024
Customer Service & Client Relations
● Responsible for servicing any general credit card customer service inquiries, along with
servicing billing dispute inquiries
● Verifying information and service general functions for Citis Thank You Rewards Program.
● Required to service both chats, and had to be sure to not have any of the card members on hold for over two minutes,
● Responsible for delivering satisfactory customer service via a chat conversation and make it still seem personable.
● Responsible for guiding on where to locate account information using their online account.
● Provided fight fit product and service solutions for diverse customer situations.
Chat Representative
Samba Corporation
2021 - 2023
● This position is a customer service position for Ojolie.com
● This position as requires keeping in contact with customers through email and taking phone
calls to resolve issues.
● Chat with customers/verizon typing fast and accurate to customers Accomplishments
● Resolving customers concerns Skills Used Connection, resources,
● United States of America Description of Responsibilities Answered questions that customers had regarding their account, bill, or log in information.
● Able to quickly respond to multiple customers at a time to help resolve and fix any problems.
EDUCATION
Miami- Dade
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