Customer Service Relations
Resume:
Luis Lebron
Jacksonville, FL *****
************@*****.***
Highly motivated Bilingual Military Veteran with a broad range of experience including customer relations, sales, collections, and documentation analyst in the maritime industry with Knowledge in managing change and telemarketing responsibilities. A history of meeting and/or exceeding the needs of customers on a variety of levels from various cultures and socio-economic backgrounds. Extensive working knowledge of Microsoft Office suite products excel, and experience in providing the customer with changes in company system and new procedures. Authorized to work in the US for any employer
Work Experience
Uber Driver
Uber-Jacksonville, FL
October 2023 to Present
Provide customer transportation to get to their destination. Customer Service still and pay attention to details.Be proactive
Customer Solutions Specialist
Ally Financial-Jacksonville, FL
October 2022 to October 2023
• Work closely with clients to understand their reason for delinquency and current financial situation to gain commitments for past due payments
• Offer suitable alternatives, in addition to explaining consequences of delinquency to customers in the attempt to resolve delinquency
• Document all accounts accurately, clearly, and concisely noting the reason for hardship and potential repossession loss, as well as adhere to all state and federal laws in the handling of accounts
• Demonstrate commitment to serving customer needs with the ability to problem solve or escalate special circumstance efficiently and with insight
• Respond to customer inquiries via telephone, Shaw workflows, and/or e-mails within an established time frame
Bilingual CSR
City Facilities Management-Jacksonville, FL
October 2021 to June 2022
· Received inbound calls from Stores vendors and technicians about work orders.
· Outbound call to a technician to confirm job acceptance.
· Attention to detail and problem solving.
Provides immediate resolution to Business and account holders. Sales Consultant
CarMax-Jacksonville, FL
July 2020 to October 2021
Assist customer identify vehicles ans assist in the purchase.Help customer with credit application and obtain the best APR.Communicate with lenders to provide purchaser information for approval.Mantain high quality standards of customer service.
Account Coordinator
FIS Global-Jacksonville, FL
October 2018 to June 2020
· Call Businesses in all USA state to get them to enroll in a V-Card Program.
· Assist existing customers with payment information. Reconciliation, analysis, and resolve any payment issues. Export Documentation Coordinator
Trailer Bridge Inc.-Jacksonville, FL
July 2017 to September 2018
Responsible for fulfilling all aspects of the cargo booking process international documentation work with excel spreadsheet to maintain all information accurate and up to date for all customs releases for all cargo types and customer accounts.
Booking Specialist
Tote Maritime-Jacksonville, FL
June 2013 to May 2017
· Responsible for fulfilling all aspects of the cargo booking process for all cargo types and customer accounts.
· Preserve and maintain their home with Excellent Time Management to generate the best marketing sales.
· Utilize Organizational, and Multi-tasking skills to maintain good performance metrics.
· Advance Analytical and Problem-Solving skills were a must and utilized daily. Bilingual Customer Service Representative
Convergys (Master Card Intl.)-Jacksonville, FL
April 2010 to April 2013
Receive inbound call from customers regarding credit card issue like solenoide card suspicious transaction and billing .Provide an excellent customer service experience and help customer to find solution with their credit cards.
Education
3 years of University in Biology
Interamerican University of Puerto Rico - San Juan, PR August 1992 to May 1995
Skills
• Exceptional Reading Speaking and Writing skills in English and Spanish.
• Exceptional Communication, Interpersonal, and Customer Service oriented skills.
• Excellent Time Management, Organizational, and Multi-Tasking skills.
• Advanced Management Change and documentation Analyst.
• Skilled in problem resolution and customer relations.
• Customer service
• Cold calling
• Telemarketing
• Sales
• Bookkeeping
• Banking
• Accounts receivable
• Computer skills
• Organizational skills
• Administrative experience
• Microsoft Outlook
• Data entry
• Microsoft Word
Certifications and Licenses
Driver's License
March 2021 to March 2030
Motorcycle License
Certified Compensation Professional
Certified Employee Benefit Specialist
Professional In Human Resources
Contact this candidate