Customer Service Representative

YUH ADELLA WHULEWHUMIE

Cainta, Rizal 968-***-**** ********************@*****.***

Education

University of Yaounde I

Master of Social Work (M.S.W)

Intervention and Community Action

2017

University of Yaounde I

Bachelor of Social Work (B.S.W)

Psychology

2015

Government Bilingual High School, Belo

High School Diploma

Arts

2011

Experience

French Bilingual Technical Operations Support Specialist Telus International Providing courteous and prompt support to clients with issues such as Troubleshooting issues, repairs, ticketing, maintenance, account creation and related issues via Calls, Emails and Texts. Managing high levels of call flow and responding to technical support needs. Resolving diverse range of technical issues across multiple systems. Diagnosing system errors and other issues.

Running reports and analyze common complaints

Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.

Escalated support desk tickets to Level 2 in the most crucial circumstances and after considerable time had been spent on a single ticket.

Onboarded and trained incoming junior tech support specialists Supported customers with basic technical support for current and past issues. Handling customer complaints, resolving difficult situations & explain products & services Maintaining client relationships.

Feb 2021 - Present

French Bilingual Sales Agent Telus International Present, promote and sell products/services using product features and benefits to existing and prospective customers

Provide excellent customer service and follow-up to ensure customer satisfaction and loyalty. Utilize persuasive sales techniques to influence customers and close sales. Work with clients to understand their specific needs and created custom solutions to meet their objectives.

Establish, develop and maintain positive business and customer relationships Reach out to customer leads through cold calling and emails Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments Analyze market’s potential, track sales and status reports Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services

Researched competitor products and services to stay ahead Feb 2021 - Present

French Bilingual Customer Service Representative Orange - Cameroun French Bilingual Customer Service Representative Orange - Cameroun Worked as a French Bilingual IT Technical Support Specialist, providing courteous and prompt support to clients.

Resolving issues such as Troubleshooting, repairs, ticketing, maintenance, account creation and many other related fields via Calls, Emails and Texts. Managing high levels of call flow and responding to technical support needs. Reporting and presenting data insights and trends to team leads. Accurately assessing and recording problems in the problem management tool. Resolving diverse range of technical issues across multiple systems. Diagnosing system errors and other issues.

Running reports and analyzing common complaints.

Handling customer complaints, resolving difficult situations & explaining products & services over the phone & emails

Ensuring that customer satisfaction is met by providing prompt, efficient and courteous Support Maintaining Customer Relationships

Redirecting higher level issues to the right authorities Jan 2016 - Oct 2019

Community Service Agent (Psychosocial Assistance) UN High Commission for Refugees

(Cameroon)

Assist in the assessment of clients functional, behavioral, and cognitive abilities Proven ability in drafting and editing particularly in analytical writing, report writing, minutes and written communication on policy, operational and organizational development Ability to develop clear goals and identify priority activities and assignment Knowledge of contemporary issues on Environmental and Health systems Mar 2014 - Dec 2016

Skills

Customer Service & Sales Specialist, Technical Support & Call Centre Specialist, Active Listening & Critical Thinking, Problem Resolution & Time Management

, Communication & French Bilingual Proficiency

IT Skills

Computer Hardware And Software Troubleshooting, Microsoft Office, computer systems analysis, Database Management, Application Support

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