Service Representative Customer

.

.

ariel

rockwell

professional summary

Results-driven insurance professional with strong sales background and record of exceeding revenue targets with tenacious approach. Stays competitive and successful by remaining agile in face of changing market conditions and customer preferences. Knowledgeable in diverse policy types and effective customer relations strategies. experience

Gainwell Technologies Atlanta, GA

December 2023 - Current

Assistant Enrollment Broker

• Conducted outreach efforts to inform potential clients about available healthcare plans and services.

• Monitored changes in regulations that may impact healthcare plan offerings or client eligibility requirements.

• Coordinated with government agencies to verify client eligibility for specific healthcare programs.

Pupsocks Atlanta, GA

September 2020 - February 2021

Shipping Clerk

• Examined outgoing shipments for issues, meeting company specifications.

• Received, unloaded and processed deliveries at [Type] location.

• Created detailed reports on shipment statuses for upper management review regularly.

• Received incoming shipments and verified contents against packing slips.

• Prepared shipping labels with correct information to prevent delays in delivery. Pupsocks Atlanta, GA

September 2020 - February 2021

Customer Service Representative

• Answered customer questions about policies and procedures with friendly and knowledgeable approach.

• Investigated and resolved customer concerns related to order inquiries and delivery tracking.

• Maximized satisfaction by anticipating needs and consistently offering expert support.

• Assisted customers in navigating company website or application during support interactions.

• Processed customer exchanges, refunds and bill adjustments to correct product or service problems.

education

Certification

Atlanta, GA 30341

678-***-****

W: ********.*****@*****.***

skills

• Critical thinking

• Time management

• Multitasking

• Strong communication

• Organizational skills

• Adaptability

• Computer proficiency

• HIPAA Compliance

• CRM Software

ar

.

.

September 2022

Health and Style Insti, Atlanta, GA

language

English - Native

.

Contact this candidate