Data Entry Customer Support

Kelly Harewood

****.*.********@*****.*** 301-***-****

EDUCATION

University Of Maryland, Baltimore County August 2023 - May 2024

Post Baccalaureate Certificate - Cyber Security Operations (3.5/4.0)

University Of Maryland, Baltimore County August 2016 - December 2020

Bachelor of Science in Information Systems (3.4/4.0)

EXPERIENCE

HyperCare Finance Step Up For Students April 2024 - Present

•Diligently researched financial Tickets while traversing different databases and financial systems to find the root issue of the problem.

•Create various data reports for stakeholders to highlight various issues in the ecosystem.

•Utilize Excel and PowerBI to create various dashboards to tell a story with the data.

•Work alongside IT professionals, and Customer Support to provide assistance and guidance to create a healthier system and ecosystem

•Triage with different teams and sectors of the company to discuss urgent Tier I tickets.

•Assisted with finding various system wide issues within our financial systems.

•Created automated workflows to assist with daily tasks.

Data Analyst International Monetary Fund June 2023 - April 2024

•Compiled weekly reports for stakeholders, capturing the delta of data from Human Resource databases such as WorkDay and PeopleSoft.

•Worked alongside with HR professionals to create a attestation questionare to gather information of employees to later data mine and extract useful information

•Troubleshoot data entry errors and fixed issues to improve the integrity of data.

•Updated and continued maintenance of documentation revolving around data integrity

•Created various automated workflows with the use of Microsoft Excel and VBA

•Liaison multiple technological improves towards the Human Resource Business Cycle

•Utilized excel functionality, such as formulas, vlookups, macros, xlookups, pivot tables, and visualization to clean and and present relevant data.

•Identified frequent data errors in the database and assisted with a data entry overhaul project.

Customer Support Rep. Impexium July 2021 - January 2023

•Provided Tier I and Tier II solutions for customers

•Solved various data integrity and data security issues with the use of SQL.

•Compiled reports and dashboards with the use of Excel and Tableau

•Utilized HTML and JavaScript to code custom websites and applications for clients

•Worked with IT professionals of customers to determine API issues with the use of Postman

SKILLS

Applications MicroSoft Office Suite(Word, PowerPoint,Excel, PowerBI), mySQL, Postman, Tableau

Administrative Support TroubleShooting, ServiceNow, ZenDesk, Device Setup and Configuration,

Languages SQL, HTML, JavaScript, NoSQL, API, Python

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