Front Desk Customer Service
Resume:
Jamie Lee Tobis
Lansing, MI *****
*********@*****.***
Seeking an entry level position in a growing company. Willing to relocate to: Lansing, MI
Authorized to work in the US for any employer
Work Experience
Telemarketing
WOLVERINE WATER-East Lansing, MI
July 2024 to September 2024
cold calling, filing, inbound and outbound calls, write up leads for appointments for free water testing for homeowners.
Call Center Representative
InteLogix-Lansing, MI
January 2024 to March 2024
Working with clients to solve tax collection cases, accept payment or set up a payment plan. Work for state of Michigan.
Delivery Driver
Autozone-Lansing, MI
October 2023 to December 2023
Lifting and bending to pick up car parts to deliver to other stores. In store duties we’re picking out items and putting parts away
Appointment Setter
All American Gutter Protection-North Canton, OH
November 2022 to August 2023
Inbound and outdoor calls making appointments for free estimates Front Desk Receptionist
Fairfield Inn & Suites -Canton, OH
2021 to 2022
Greeting guests, check in and out of guests, handling cash and credit cards Front Desk Receptionist
Baymont Inn and Suites-Canton, OH
2020 to 2021
Checking in and out guests, handling cash and credit cards, Front Desk Receptionist
Red Roof Hotel-Canton, OH
2020 to 2020
Checking in and out guests, handling cash and credit cards Education
High school diploma
Sylvania Southview High School - Sylvania, OH
August 2001 to June 2005
Skills
• Telemarketing (1 year)
• Delivery Driver Experience
• Call center (1 year)
• Cold Calling
• Typing
• Computer Skills
• Customer Service
• Phone Etiquette
• Computer Operation
• Front desk
• Microsoft Word
• Customer service
• Organizational skills
• Bilingual
• English
• Spanish
• Microsoft Excel
• Communication skills
• Guest services
• Cash handling
• Cash register
• Hotel experience
• Driving
• Microsoft Outlook
• Microsoft Powerpoint
• Office experience
• Data entry
• Cold calling
• Windows
• Microsoft Access
• Google Docs
• Sales
• Hospitality
• Phone etiquette
• Delivery driver experience
• Computer skills
• Filing
• Negotiation
• Microsoft Office
• Time management
• Customer support
• Basic math
• Math
• Customer service
• Microsoft Office
• Computer skills
• Customer service
• Computer skills
• Customer service
• POS
Certifications and Licenses
Driver's License
Non-CDL Class C
Assessments
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
March 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Sales skills — Proficient
March 2024
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Completed
August 2023
Interpreting instructions or signs and solving problems Full results: Completed
Administrative assistant/receptionist — Proficient December 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Work style: Professionalism — Proficient
December 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
February 2024
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Food service: Customer situations — Proficient
June 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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