Customer Service Representative
Resume:
Stacey Mcclay
************@******.*** 941-***-**** 710 Peachtree Street Northeast #723, Atlanta, GA 30308
Professional Summary
Increasing business by 10% - 13% has been a career average. Enthusiastic individual with 15 years progressive advancement and experience in customer service including sales and marketing. Exercises strong leadership and team building abilities with emphasis on successful employee training programs and long-term retention.
Skills
• Client and vendor relations
• Multi-tasking and negotiation
• Customer acquisition
• Customer service
• Excellent communication abilities
• Marketing skills
• Communications
• Outstanding people skills
Experience
Server/Reservationist
Fifth Group Restaurants - Atlanta, GA I October 2018 - current
Customer Service Representative
Hilton – Knoxville, TN September 2016 - September 2018
• Championed promotional items to achieve sales goals.
• Collaborated with management to plan, develop and implement [Project, program or process].
• Collaborated with colleagues to discuss market information and strategies.
• Assisted clients in understanding their available options and helped them select the right service plans for their needs.
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Conducted market research to learn of current trends and to perform sales activities accordingly.
• Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
• Evaluated the customers' needs and provided service options to meet their requirements.
• Followed up with customers ensuring their satisfaction with their purchases.
• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
• Greeted customers and offered them assistance where possible.
• Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
• Informed customers about current promotions and sales, encouraging them to take advantage.
CEO/Owner/Manager/Agent
Emerald Elite – Atlanta, GA September 2014 - September 2016
• Effectively communicated with employees to ensure complete care of clients.
• Evaluated the clients' needs and provided service options to meet their requirements.
• Identified prospective customers through use of business directories, conferences, fashion shows and by following existing clients' leads.
• Informed clients’ about current promotions and training, encouraging them to take advantage.
Sales
R.N.G – Orlando, FL January 2009 - August 2014
• Conducted market research to learn of current trends and to perform sales activities accordingly.
• Collaborated with colleagues to discuss market information and strategies.
• Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
• Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
• Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
• Informed customers about current promotions and sales, encouraging them to take advantage.
• Negotiated the terms and prices of sales, reaching agreements with customers.
Server/Bartender/ Banquet Manager/Event Planner
University Park Country Club – Sarasota, Florida August 2008 - January 2012
• Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Assisted clients in understanding their available options and helped them select the right service plans for their needs.
• Greeted customers and offered them assistance where possible.
• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
Product Educator/Trainer
Lumina Health Products – Sarasota, Florida January 2007 - January 2009
• Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Assisted clients in understanding their available options and helped them select the right service plans for their needs.
• Conducted market research to learn of current trends and to perform sales activities accordingly.
• Collaborated with colleagues to discuss market information and strategies.
• Contributed to the department's sales initiative, which enhanced the company's revenue.
• Developed and implemented tailored service plans to the needs of particular clients.
• Effectively communicated with other employees and upper management to ensure complete care of customers.
• Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
• Evaluated the customers' needs and provided service options to meet their requirements.
Education
FLORIDA INSURANCE SCHOOL January 2012
Tourism/hospitality
SARASOTA TRAVEL SCHOOL January 2000
B. Ed.
MANATEE COLLEGE BRADENTON, FL January 1998
WITH HIGHEST CONCENTRATION IN ENGLISH AND PSYCHOLOGY
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