Customer Service Team Member

IRWIN A. JOHNSON

***** ******** **** ****** ****** Chapel, Fl 33543 813-***-****

Email ********@*****.***

Responsible for managing Red Blood Cell product lines generating fifty million in revenue. Skilled in cell manipulation and design in Hematology devices and instruments, proficient in good laboratory practices and maintaining sterile environments. Performing leads roles and collaborating with other team member to achieve results.

EXPERIENCE

August 2022- Present

Medical Courier, RLS

Ensuring that the medical items are securely stored in delivery vehicle. Ensuring that all documentation is credible and accurate. Mapping out a route to the destination, considering traffic and mileage. Accurately counting and taking inventory of medical items to be collected or delivered. Performing all duties within HIPPA regulations.

July 2022- August 2022

Customer Service Associate, LOWES

Assisted customers with pricing information for materials and labor costs for projects such as remodeling or construction projects. Helping customers choose the best products based on their needs and budget requirements. Pulled customers’ orders for home installations. Performing clerical tasks such as entering data into computers, answering phone calls, and filling out paperwork.

July 2022-August 2022

Client Services Tech, PACE ANALYTICAL

Assist customers, receive samples, and label them. Make sure samples are the correct temperature. Make sure COC’s are accurately signed and dated. Dispose of old unused sample kits into biohazard container. Create a manifest for all coolers to be shipped. Pack samples away for shipment.

November 2021 – July 2022

LABORATORY ASSISTANT, AMERICAN RED CROSS

Perform various administrative, secretarial, logistic, and laboratory duties.

Serves as primary contract for commercial manufacturers for the procurement of blood products. Oversees the scheduling, collection, processing, and shipment of products to commercial manufacturers according to defined policies. Triages a high volume of telephone calls and emails and provides the client with the correct information or refers to a technical resource in a timely fashion. Performs IRL daily, weekly, and monthly maintenance tasks as assigned. Prepares and organizes patient and donor records including ensuring proper labeling and completeness of files. Sends patient reports and donor communications. Procures patient and donor samples for IRL testing and performs records check and logging according to defined procedures. Communicates verbally and in writing with both internal and external customers.

APRIL 2021 – NOVEMBER 2021

LEAD TECHNICIAN, American Red Cross

Perform manufacture, store, and distribute blood products samples according to applicable FDA, AABB, CLIA, NRC and Red Cross policies and procedures. Prioritize workload to meet production and customer requirements. Perform data entry and operate the computer programs associated with component production, labeling, storage, and shipping. Ensure products and samples are suitable for release for distribution and managed appropriately. Identify and quarantine products which does not meet quality requirement, perform disposition of unacceptable products.

OCTOBER 2019 – JUNE 2020

ADULT ASSISTANT, Baltimore County Public School Systems

Assist teachers in the delivery of educational and behavioral interventions of Special Educational students. Translate reinforcing classroom objectives, course curriculum, and provide one on one interpreting and tutoring for ESL students. Modify and break down lesson plans to adapt to learning disabilities, frequently apply and plan behavior modification techniques to influence positive behaviors from students.

September 2013- October 2019

SAMPLER II, MARYLAND ENVIORNMENTAL SERVICE

Perform Chemical Testing of Lakes, Streams, and Wastewater Treatment Plant Systems.

Collect and Test Drinking Water Samples from Residents and Job Sites. Inspect Wastewater Treatment Plans to Make Sure Their Running Property. Create Chain of Custodies for Collection of Different Types of Samples to Be Collected. Operate Generators, Pumps and Low-Flow Equipment. Order Bottles Ware for Sample Collecting. Keep Stock of Inventory.

February 2008- September 2013

Distribution OR Tech, NORTHWEST HOSPITAL

Prepared the OPERATING ROOM. MADE SURE ALL NECESSARY SUPPLIES AND SURGICAL TOOLS WAS STERILE AND READY. KEPT TRACK OF ALL ITEMS USED DURING SURGERY.

JUNE 2013

CERTIFICATIONS, BALTIMORE CENTER FOR GREEN CAREERS

40 Hours Hazmat

CPR &First Aid

Lead Inspector

AHERA Supervisor

Pesticide

JUNE 1995

HIGH SCHOOL DIPLOMA, GENERAL STUDIES FAIRMOUNT HARFORD HIGH SCHOOL

SKILLS

Janitorial and maintenance

Maintain patient health records

Proper filing procedures

Communication with doctors

Proper diagnosis explanation

Enter confidential information in computer system

Supervise children and adolescents

Educate, mentor and mediate children and adolescents

Quick learner

Efficient

Team player

Communication skills

ACTIVITIES

Coach for middle school football team.

Mentor and mediate children and adolescents

Volunteers at youth group homes and rehabilitation centers

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