Customer Service Quality Assurance

MARY J. HARRELSON

*** *********** **. **** ********, SC 29170 · 803-***-****

***********@*****.***

To obtain employment to utilize present skills as well as to be able to continue to learn and to grow EXPERIENCE

4/2020 – PRESENT

CAPTIONING ASSISTANT, COMMUNICATION SERVICES FOR THE DEAF Caption telephone calls for the deaf and hard of hearing. Position requires clear speaking voice, typing accuracy, concentration and organization

8/1995 – 1/2022 (RETIRED)

COUNSELOR III, SC VOCATIONAL REHABILITATION DEPARTMENT As a vocational counselor, assisted disabled South Carolinians in obtaining and maintaining employment. Determined eligibility to VR services; planned and coordinated services to ensure appropriate employment.

Developed partnerships with community resources and acted as a community liaison. Worked to ensure that compliance, quality assurance and customer service standards are met. EDUCATION

DECEMBER 1984

M.S. RECREATION ADMININSTRATION WITH EMPHASIS IN THERAPEUTICS. UNIVERSITY OF NORTH CAROLINA/CHAPEL HILL

DECEMBER 1980

B. S. PHYSICAL EDUCATION, ELON COLLEGE

SKILLS

• Managed a caseload of 100 + individuals with

various disabilities

• Worked as part of a team to determine

eligibility and vocational goals

• Provided leadership with both past jobs

• Represented SCVRD for both Traumatic

Brain Injury and Spinal Cord Injuries

• Office consultant for Deaf and Hard of

Hearing

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