Technical Support Data Entry

Jason Alexander **** Henry Street

Greensboro, NC 27405

336-***-****

**************@*****.***

EXPERIENCE

DoorDash, NC — Delivery Driver

July2020 - PRESENT

Efficiently manage 30+ daily deliveries, enhancing customer satisfaction and timeliness.

Meticulously maintain delivery accuracy, ensuring all orders are fulfilled correctly.

• Provide exceptional service, helping customers with queries and ensuring a positive experience.

Spectrum, NC — Technical Support

Jan2022 - Jul 2022

• Provided Tier 1 technical support to Spectrum.customers Troubleshoot and resolve cable and video service issues Managed billing and account inquiries

Maintained departmental productivity and quality standards. Resolved tech issues, enhancing customer satisfaction and reducing call times.

Gibarco Veeder-Root, NC — Tier 2 Help Desk Technical Support

Jan2020 - Jul 2022

Delivered operational and technical support for Gilbarco products Managed and dispatched authorized service contractors Monitored and resolved daily tasks and alarms

Handled customer emails efficiently

Maintained department guidelines for call quality and audit process Resolved daily tech issues, enhancing system reliability for major oil clients.

UnitedHealthCare, NC—- Claims Processor

Jun2016 -Decl 2017

Conducted comprehensive insurance data analysis

Managed efficient data entry tasks

Handled insurance claims reimbursements with precision.

• Decided on claim processing or denial based on set criteria. SKILLS

Management

Customer service

Technical

Troubleshooting

Problem Solving

Time Management

Communication skills

Quality Assurance

Billing Management

Productivity

Enhancement.

AWARDS

Who’s who of High School

Students

Leadership Academy

Graduate.

• Ensured compliance with industry standards

Streamlined claim processing, ensuring accurate data entry and timely reimbursements

American Express, NC— Customer Service Professional, Aug2009 - Jun 2011

Achieved extraordinary results in customer satisfaction Effectively balanced speed and quality in service delivery Transformed customer care environment through innovative strategies Enhanced customer satisfaction by efficiently resolving account queries at American Express.

Maintained high-quality customer interactions, ensuring attention to detail in fast-paced environment

EDUCATION

Brittain Academy, NC —High School Diploma.

4.2 Cumulative GPA

Souther University of New Hampshire, NH

—Psychology Degree

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