Customer Service Administrative Assistant
Resume:
Terrie Renee Rodriguez
**** ****** ***** *********, ***** 77539 ***************************@*****.***
PROFESSIONAL CAREER OBJECTIVE: To work for an upwardly mobile, professionally challenging business that will value my excellent customer service skills and artistic talents.
Qualifications Summary
Highly personable Administrative Assistant with 19 years of experience in administrative and clerical support service, customer service, and special project assistance.
Talent for communicating effectively with any client base level.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook).
Expertise in resolving escalated customer service issues.
Provides exceptional detail and follow-up, leading to increased interoffice referral requests for project assistance.
Possesses strong organizational skills, highly dependable and trustworthy.
Professional Experience
Entrepreneur & National Visual Awareness Artist (August 2014 – present)
Renee Rodriguez, Fine Art Photography – Galveston County, Texas
State/National/Internationally recognized Professional Fine Art Photographer
Current nationally recognized Social Awareness Photographer via Associated Press Wire
2018 Fotofest International Biennial Meeting Place Reviewed Participant – Houston, Texas
2018 Author/Publisher/Presenter of “Redemptive LOVE” (National Tribute Awareness Book) presented at The Museum of the Americas, Washington, D.C. by invitation November
2019 & 2020 Voyager Houston (featured SPOTLIGHT Artist of Houston)
2021 (June/ Solo Exhibit “PULSE 49: A 5th Year Remembrance Tribute” at The Texas State Capitol Building - Lower Rotunda, Austin, Texas);
2022 (January/Appointed Visual Arts Ambassador: Operation Honor Our Local Veterans, Inc., Galveston County, Texas)
2023 (April/ With Invited Inaugural Sponsor Awareness Exhibit: “A 2023 Tribute: Honoring All U.S. Veterans (Past & Present) at The Texas State Capitol Building, Main Rotunda, Austin, Texas) *Including project support from the U.S. ARMY, U.S. NAVY & U.S. Coast Guard.
2023 (June/ New Photographer Without Borders Member)
Photographer – League City, Texas (July 30, 2021 – present)
Holiday World RV of League City – League City, Texas
Provide daily photography services strictly capturing onsite new and used luxury RV units for online marketing purposes.
Capture all onsite inventory new and used luxury RV units.
Upload, download, edit and transfer all digital images via WeTransfer into the companies COMPASS/iCommand inventory database.
Provide administrative backup assistance to the onsite front desk receptionists.
Provide front desk phone coverage and incoming customer assistance for the Sales, Parts and Service Departments.
Greet customers and direct guests to appropriate departments.
Create professional sales folders for both management and new customer packets of all sold inventory.
Maintain and organize new RV unit tech bags.
Check out RV unit tech bags daily to multiple Service Technicians.
Organize and maintain office supplies.
Create and maintain daily excel spreadsheet report “Current Photography List” and deliver to onsite management.
Receive and submit daily Photography List report via email to the corporate office photography lead, management and staff.
Provide daily onsite inventory status updates by physically driving a golf cart to view onsite inventory in detail, active lot or service department areas daily.
Communicate as a liaison with corporate photography lead and onsite management and staff daily.
Provide general assistance to staff as needed.
Private Hospice Caregiver – Sugarland, Texas (September 2016 – June 2020)
H.F. Productions Nursing Service
Provide exceptional personal caretaker and hospice level care for four elderly patients.
The University of Texas Medical Branch – Galveston, Texas
Medical Records Technician (November 2016 – October 2018) U.T.M.B. at Galveston – Health Information Management
Provided support to the department of Health Information Management. Worked closely with the Office Manager and staff supporting the weekly intake of medical records documents.
Expedited, scanned and uploaded incoming patient and time sensitive medical documents for institutional medical staff and patients for all incoming hospital admissions, clinic appointments, facility staff and individual requests as needed daily.
Proactively answered the team sections main phone line including expediting critical time sensitive calls and messaging from patients, families, faculty and staff as needed.
Initiated procurement services and maintained office equipment, service calls, office supply ordering, back up assistance with office equipment as needed.
Actively participated in biweekly team meetings, the HIM’s social and holiday functions.
Actively participated in the 2017 GLBTQ Culture & Diversity Guest Panelist.
Actively participated as a member of the institutions HR “EMERGE” Professional Group.
The University of Texas M. D. Anderson Cancer Center – Houston, Texas
Administrative Assistant (April 2007 to August 2014) M. D. A. - Division of Internal Medicine – Administration
Provided complex support to the administrative staff of the Division of Internal Medicine. Worked closely with the Program Chair and Division Program Director supporting the weekly Internal Medicine and Cancer Survivorship Grand Rounds Series.
Expedited the co-coordination and maintenance of the Internal Medicine and Cancer Survivorship Grand Rounds series held weekly. Served as liaison between Division Head, Chair, Department Chairs, Planning Committee members and administrative support staff to ensure a successful program event. Process and maintained institutional compliance documents with the Continuing Medical Education Office and Division. Sent timely monthly and weekly announcements, reminders and cancellations. Coordinated quarterly Planning Committee meetings.
Provided general administrative support to the Division staff, Project Manager including project assistance with Division events and conferences with the Director, Division Research Development. Provided overall general assistance to the Division staff and essential backup assistance to both Executive Assistants when out of office.
Proactively answered the main phone line for the Division Office including expediting critical time sensitive calls and messaging from patients, families, faculty and staff.
Initiated procurement services and maintained office equipment, service calls, office supply ordering, back up assistance with Division staff Kronos approvals.
Assisted the Program Director by facilitating and coordinating the Divisions’ social and holiday functions, Team Anderson Awards and Adopt-A-Family programs.
The University of Texas M. D. Anderson Cancer Center – Houston, Texas
Senior Administrative Secretary (August 2006 – April 2007)
M. D. A. - Stem Cell Transplantation and Cellular Therapy
Provided direct administrative support to Issa Khouri, M.D., including calendar management, minor travel and support with essential and critical PowerPoint presentations departmentally and for the annual American Society and Hematology (ASH) Meeting and Exposition.
The University of Texas Medical Branch at Galveston – Galveston, Texas [1996 to 2006]
Senior Secretary (August 2003 to August 2006) UTMB - Office of Student Affairs and Admissions – School of Medicine
Provided strong support to the Associate Dean for Student Affairs and Department Administrator for the School of Medicine. Worked closely with departmental Director of Student Support Services and Recruitment supporting the Joint Admissions Medical Program as well as the Coordinator for the National Student Research Forum. Gathered, analyzed, and reported daily/weekly/monthly departmental inventory control using excel database, and maintained equipment log books.
Created Power Point slide shows with personal professional photography set to music for Admissions and Summer Programs staff to use as visual aids for the opening and closing ceremonies while promoting the services of the Office of Student Affairs.
Instrumental in improving website advertisement by providing personal professional photography of student events, faculty and staff members as well as campus activities.
Contributed to special event coverage including Pre-Medical School Conference, Match Day, Commencement, Admissions, USMLE Step Prep course grading, Orientation and White Coat Ceremonies.
Maintained the departmental event calendar.
Coordinated Deans Quarterly breakfast meetings.
Senior Administrative Secretary (June 2001 to August 2003)
UTMB Faculty Group Practice – Administrative Department, Galveston, Texas
oProvided administrative support for Assistant Dean, Interim Chief Associate Medical Director and Chair for Faculty Practice
oCoordinated Institutional and Inter-Departmental Meetings
oServed as meeting secretary, recording and distributing proceedings minutes
oAssisted Business Practice Operations Analyst in data management
oDeveloped and updated institutional contact database
oProvided secretarial and clerical support
WCR – Employee Records Information Specialist (August 1996 – June 2001) UTMB Human Resources, Galveston, Texas
oPerformed employment verifications and employee locator information by phone
oConducted high volume employee file preparation and maintenance
oHigh volume document filing
oServed as employee file manager including distribution
oManager of TRACKER database to control confidential employee files for more than 10, 000 university employees
oExecuted daily WCR/HR administration record retrieval run via shuttle
oArchivist for employee files
oCompleted Subpoenas and Open Records Act requests
oTexas Notary Public (for Department)
oAssisted with writing Standard Operating Procedures manual
oReceived and processed employee applications
oInterviewed applicants and discussed available positions
oRecommended employees for interview to recruiting departments
oEnsured hard to fill positions in an efficient manner
oPerformed exit interviews for employees leaving the university
oMaintained online UTMB Job line Web page
oScheduled and administered applicant testing: typing, spelling and software
oAnswered multiple phone lines
oReceived and distributed daily mail
[1993 – 1996] PROFESSIONAL PHOTOGRAPHY – Shelton’s Photography Studio (Arlington); Dallas Cowboys Community Little League on location (via Creative Photography Studio) Ft. Worth/Dallas; Creative Photography/Jim Ferguson (North Richland Hills) and Feragne Photography Studio (Bedford) Texas.
Education and Training
Bachelors of Arts in Photography (1993) Sam Houston State University – Huntsville, Texas
Associate in Arts – General Studies (1991) COLLEGE OF THE MAINLAND – Texas City, Texas
High School Diploma (1986) texas city high school – Texas City, Texas
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