Product Support Engineer
Resume:
MUBARAK RAJA M
B.E- ELECTRICAL AND ELECTRONICS ENGINEERING
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CURRENT POSITION
PERSONAL INFO
Product Support Engineer
(After Market Service)
Product Support Engineer
Ola Electric Mobility Pvt Ltd, Bangalore Jul‘22 – Till Date
Provide Product support to all New Models launched in the field to get the Vehicle On Road. Based on Field Observations, Work cross functionally with members of manufacturing, engineering, and design teams to find RCA.
Analysis of BMS, MCU & VCU related critical complaints w.r.to Telematics cloud data & providing the earliest possible solution to make the vehicle On Road.
Preparing Root cause analysis in case of major/critical breakdowns and make PCIR for RCA & PCA initiation.
Execute and implement Engineering changes on field vehicles if any recommended by R&D
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Develop and release technical memos, process service bulletins for the repair or upgrade of products, and training material on product repair.
Participate in engineering project meetings regarding new products and provide feedback on serviceability and field concerns.
Provide Pan India Product Support to technicians by answering technical questions, troubleshooting and resolving problems via phone, email, or in- person.
Supporting Product Development team regarding product issues faced by field team in Live and coordinating with CFT and concern Area Service Engineer & Regional Service Managers PAN India for faster resolution
Direct interaction with the Product/Program managers and Engineering team for ICA, RCA of a new Unique problem raised on the scooter
Single service point contact for the JIRA ticket follow up with the Quality and Engineering
Diagnostic Service Engineer
Ola Electric Mobility Pvt Ltd, Bangalore Dec‘21 – Jul’22
Directing Service operations including Development & Implementation of Policies and procedures, Customer retention, Implementation of Customer Satisfaction Tools and Counter measures for improving CSI.
Responsible in the co-coordinating of work involved in the operations and service. Diagnostic of 2W EV (MCU, VCU, BMS and Software).
Worked on Zendesk for customer relation management and resolution. CAREER OBJECTIVE
To grab an opportunity and set myself a goal where I can innovative and attain a challenging position by exercising my interpersonal and professional skills to the fullest for the growth of the organization and mine as well, innovative and competitive world. PROFESSIONAL EXPERIENCE
T.Nagar, Chennai – 600035
*************@*****.***
Mubarak Raja
LANGUAGES KNOWN
Engilsh
Tamil
Kannada
KEY STRENGTHS
Positive attitude, Confidence,
Flexibility and Good leadership
qualities.
Willingness to learn new things
Ability of strategic planning to meet
goals and prepare for the
unexpected.
Strong presentation skills & Event
organizing
Accuracy & Adaptability
Self Confidence & Inquisitive
Delegating Tasks
EDUCATION
B.E., EEE – 8 CGPA (2017-21)
SRM Easwari Engineering College –
Chennai.
HSC – 87.3 % (2016-17)
Anna Gem Science Park Higher
Secondary School, Chennai.
SSLC – 93.4 % (2014-15)
Sri Tarachand Galada Jain
Matriculation School, Chennai.
ACCOMPLISHMENTS
Attended workshops on Hybrid
vehicle conducted by IIT Thirupathi
Undergone Implant training in
Chennai Petroleum Corporation ltd
Undergone Implant training in
Tuticorin at Thermal Power Station
©AZURIUS I – Modelos-l - de-- curriculum.rri l . com
Troubleshoot the wiring harness issue by using electrical tools and allocate the irrespective electrical system.
Carry out an enhanced Diagnosis of the vehicle though Telematic Command Centre, Diagnostic Trouble Codes and checking physical condition of various parts of the scooter.
Help Service Champions for Comprehensive Diagnosis of the vehicle through Digital Gemba at Customers Location.
Responsible Single Point of contact for Technical Coordination for warranty approval of the parts under warranty from Regional Technical Team.
Responsible Single Point of contact for Service Champions Productivity Report, Vehicle Turn Around Time (TAT) Report for the vehicle coming to Workshop.
Update Bill Of Quantities (BOQ) for various experience centres Service Floor Operations. Maintaining Service Quality & handling of Customer complaints. Accomplishment:
Region wise technical training has been conducted for PAN India
Resolved 100+ Critical issues on Field by conducting JI in field.
Successfully completed Service Campaign of BMS reprogramming & Move OS 2.0, 3.0, 4.0 OTA update (Via War rooms) on Customer vehicles. Quality Engineer
HTL Limited, Chennai May‘21 – Dec‘21
Responsible to ensure that the products meet the quality standards and specifications of the clients and the industry
Perform testing, inspection, and auditing of the manufacturing processes, materials, and components, using various tools and techniques, such as SAP and EHS management systems.
Monitor the entire production cycle and perform regular tests to identify potential malfunctions as early as possible.
Inspect product materials and electrical systems for defects and durability also identify the root of technical issues and recommend fixes.
Prepare reports on malfunctions and corrective actions and review the current quality documentations.
Work with internal teams to increase customer satisfaction by improving the quality of the products.
Ensure our products and procedures meet established safety and quality standards.
Build quality products that address customer requirements. DECLARATION
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars. Place :
Date : (Mubarak Raja M)
PROJECT DETAILS
TITLE: High Gain Boost Inverter
DESCRIPTION: This project presents a High
Gain Boost Inverter as an alternative to the
cascaded H-bridge (CHB). By adopting two
H-bridges integrated with two inductors and
two power switches, the proposed topology
is able to generate a five-level voltage with
merely a single dc source. Voltage-boosting
capability is guaranteed despite its single-
stage operation. A corresponding
modulation technique is also established to
charge the boost inductors with a constant
duty-cycle, while simultaneously generating
a 5-level ac voltage. Therefore, the proposed
topology outperforms the CHB in reducing
the isolated dc source count, enhancing the
voltage gain, and lowering the dc source
voltage magnitude. In addition, the
modularity is preserved, where the
proposed topology can be extended by
cascading multiple modules. The operation
and feasibility of the proposed High Gain
Boost Inverter is analyzed and validated
through simulation and experimental results
TECHNICAL SKILLS
P-CAN
POSTMAN
PHP my admin
Telematics Command Centre
JIRA
PLM
GETAFIX
VECTOR
Superset
MS Office
Zendesk
Salesforce
AREA OF EXPERTISE
EV 2 Wheeler hands on experience –
VCU, MCU, BMS, HMI, Failure analysis
by CAN data – Vector VN1610
Experience in troubleshooting of
Electric vehicles
Hands on experience on complete
vehicle build through PLM
Practical knowledge of cloud OTA and
Telematics
Program scheduling
Contact this candidate