Customer Service
Resume:
ANA PATRICIA HENAO
PROFILE
Dentist from Colombia with 20+ years of administrative experience and providing quality care. Specializing but not limited to health care administration. Proficient in scheduling, customer service, and supervising with an ability to identify problems and provide solutions in a team setting.
EXPERIENCE
Operating Room Coordinator and Scheduler, U.S. Anesthesia Partners (formerly STAR Anesthesia) — 2012-2023
San Antonio, Texas Worked at the hospital as a liaison between the OR and the administrative office. Coordinated surgical scheduling at the administrative office while at the central office. Communicated with doctors and problem-solved in situations requiring fast resolution.
Program Director and Owner, Residential Daycare — 2011-2012 San Antonio, Texas Responsible for children aged 5 and under. Provided educational support and assisted with their activities of daily living. Dental Assistant, Alamo Heights Pediatric Dentistry — 2009-2011 San Antonio, Texas Executed patient care and worked alongside dentists and dental hygienist while providing patient treatments. Daily communication with the administrative team and coworkers for treatment scheduling and maximizing workflow.
Dental Assistant and Clinical Supervisor, Dentistry for Children — 2008-2009 San Antonio, Texas Managed the clinical operations and responsible for inventory and supply ordering. Supervised the daily clinical work and coworkers along with working alongside dentists and practice owner in patient treatment. Dental Assistant, Bilingual Senior Clerk, Interpreter; Indian River County Health Department — 2005-2008
Vero Beach, Florida Held various roles based on what was needed during the season and held certifications for each responsibility. Coordinated care of patients in various settings, from an administrative position to interpreting and actually providing treatment as a dental assistant. Helped in training of newly hired employees.
Administrative Assistant, Lawnwood Dental Care — 2004-2005 Fort Pierce, Florida Managed patient scheduling, insurance verification, and treatment plans. Point of contact for the office regarding referrals, insurance companies, and customer service. Part of the marketing team for the practice along with payment exchanging for customers.
General and Pediatric Dentist, SuSalud and Private Practice — 1992-2003 Barranquilla, Colombia (South America) Operated and owned a private dental practice that provided dental treatment to patients. Oversaw the hiring and training of new employees. Collaborated with colleagues in patient treatment. Involved in every aspect of patient care and customer service satisfaction.
***********@*****.***
14211 Before Dawn
San Antonio, Texas 78248
EDUCATION
• Marymount School,
Barranquilla, Colombia— High
school degree, 1985
• Universidad Metropolitana,
Barranquilla, Colombia— Doctor
of Dental Surgery, 1992
• Universidad de Cartagena in
Cartagena, Colombia—
Specialization in Pediatric
Dentistry, 1995
• Indian River County Community
College in Fort Pierce, Florida—
Certified Dental Assistant, 2007
• Texas Dental Association in San
Antonio, Texas— Registered
Dental Assistant, 2008
LANGUAGES
• Spanish: fluent, native speaker
• English: fluent speaker
SKILLS & QUALIFICATIONS
• Adaptability
• Strong worth ethic
• Attention to detail
• Vast experience
ORGANIZATIONS
• Rotary International Club
REFERENCES
Byron Anson, MD 210-***-****)
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Elizabeth Everett 715-***-****)
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Nikki Sandoval 210-***-****)
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Martha Mixon 210-***-****)
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Robin Powell 210-***-****)
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