Craig Telfer
***** ***** *** **, ********, WA ***34 H: 425-***-**** C:206-***-**** *******@***.***
Write-up
When I worked for CenturyLink I worked in Accounts receivable for 8 years.
I handled invoice billing discrepancies and complaints. I researched and reconciled customer
accounts/invoices to ensure accurate billing. Prepared manual invoicing whenever necessary.
Obtained and matched PO numbers to delivery slip to ensure prompt payment. Assisted clients with the collection of payments from outstanding accounts receivable.
Professional Summary
Accomplished Data Specialist skilled in MS office and IEX Total View with great phone etiquette. Proficient in handling all types of customers with professionalism, including irate customers. Dependable and works very well with others, adapting quickly to changes.
Experience
Securitas
Aug 2022 - May 2024
Escort people around the building to make sure they dont pick up anything there not suppose to, respond to door alarms make sure all is clear, watch people coming an going thruough turnstile. I also screen people so they can go into restricted areas.
Crescent Lighting - 11232 120th Ave NE, Kirkland, WA 98033
Driving – Jan 2022 – July 2022
I drove a 16-foot panel truck around to different work sites an delivered boxes of lights.
Cohesion Signing Services – from my house.
Notary – Feb 2021 – Sep 2021
I met with people to get them to sign and finalize paperwork on them selling, buying, or refinancing a home.
Amazon – 3576 Hwy 99 – Seattle, WA 98067
Orders – Nov 2020 – Jan 2021
I restocked the shelves with merchandize. I fulfilled orders off of the Amazon website.
Design Laboratory – 14711 NE 29th Pl #220 – Bellevue, WA 98007
Senior Consultant -- Dec 2019 – Oct 2020
I answered e-mail’s from Microsoft Vendor’s who had questions about staying compliant with Microsoft. I helped answer Questions they had about completing the Microsoft forms. I investigated what their questions were in the computer App’s Aravo & MyOrder
Marriott – 200 19th Ave NW, Renton 98057
Night Auditor- April 2017 – Oct 2019
Checked customers in and out. Run night audit reports.
Made reservations for customers.
Guided customers to sites around the area, Drove the shuttle, helped set up for breakfast
CenturyLink – 1600 7th Ave, Seattle, WA 98191
Data Specialist 2007 – 2017 Handled daily employee calls for illness or time off for 600 employees.
Monitor for late arrival and updates schedules as appropriate.
Manage payroll and scheduling of time off.
Monitor employees for compliance to schedule.
CenturyLink -- 120 Lenora St., Seattle WA 98121
Regional Journals 1999 – 2007
Balanced several accounts for 6 states.
Investigated out of balance, created and maintained worksheets to show details.
Qwest Communications, Inc. -- 1600 7th Ave, Seattle, WA 98191
Annoyance Call Bureau 1997 – 1999
Answered calls from customers dealing with unwanted and harassing calls.
Consult and provide solution for customers’ complaining of unwanted calls.
US West Communications -- 1600 7th Ave, Seattle, WA 98191
Credit 1994 1997
Answered calls from customers regarding billing issues.
Made payment arrangements to get bill paid off.
Solved problems when customers had billing issues.
Pacific Northwest Bell -- 700 Seneca St., Seattle, WA 98101
Directory Assistance 1981 – 1994
Helped customers locate phone numbers, set up phone trace for law enforcement. Calmed irate and frustrated customers.
Skippers – Bellevue, Washington
Clerk - Jan 1981 – May 1981
Checked cash receipts, reconciled bank records, filled out NSF reports, meal ticket reports, and punched up daily reason for leaving.
Arctic Bowl – Fairbanks, Alaska
Desk Clerk – April 1980 – Dec 1980
Operated cash register, assigned bowling lanes, fixed halts on lanes, took inventory once a month, ordered supplies weekly, balanced till at the end of my shift, made up nightly deposits.
Baugh Construction: Seattle, Washington
Computer and Keypunch Operator – July 1979 – April 1980
Keypunched all accounts receivables on Tab 501. Setup operation of daily production on NCR 101 with 2 disc drives. High speed printer and card reader, handled requests for reader final copy, scheduled and processed the requests. In general computer runs, I investigated all halts to programs, locating areas and making corrections.
Outlaw Inn – Rocksprings, Wyoming
Cashier Host – April 1979 – June 1979
Operated cash register. Seated guests, balanced till at end of my shift, opened restaurant every morning.
Arctic Bowl - Fairbanks, Alaska
Desk Clerk – Aug 1978 – April 1979
Operated cash register, assigned bowling lanes, fixed halts on lanes, took inventory once a month, ordered supplies weekly, balanced till at the end of my shift, made up nightly deposits.
Fairbanks North Star Borough – Fairbanks, Alaska
Computer Operator – June 1975 – July 1977
Set-up operations of daily high-speed printer and card reader punch units. Balanced all financial statements, handled requests. In general computer runs, I investigated all halts to programs, located the problem areas and made the corrections.