Customer Service Representative

Shawntanae Tatianna Dorsette

South Beach

Nassau, The Bahamas

Phone: 812-8344

E-mail: *********@*******.***

OBJECTIVE

Results driven retail banking professional with proven leadership, prioritization and organizational skills seeking to apply my abilities. Proven ability to learn new tasks quickly and represent establishment with friendly, professional demeanor at all times. Goal-oriented with a strong focus on customer satisfaction.

Education

Bahamas institute of Financial Services Current

Trust Administration

Introduction to Anti Money Laundering and Compliance

L. N. Coakley High School September 2010-2012

BGCSE (3)

Graduation Date (Honors) June 2012

St. John’s Anglican School September 2009

Module 1 & 2 Laboratory Technician Training Program

Portraying a Spirit of Excellence

St. Andrews Anglican School

BJC (six)

Deputy Head Girl

Shawntanae Tatianna Dorsette

South Beach

Nassau, The Bahamas

Phone: 812-8344

E-mail: *********@*******.***

EMPLOYMENT

We buy you sell- Sept.2024-current

Receive and process incoming inventory and supplies

Verify and maintain records of incoming and outgoing shipment

Prepare and maintain reports on inventory levels, stock movements and discrepancies

Perform regular inventory audits to ensure timely delivery of products

Maintain a clean and organized inventory storage area

Scotiabank Ltd- Nov. 2017- Dec. 2023

Personal Banking Officer (Acting)

Meeting set sales targets by providing financial advice and solutions to customers.

Built and enhanced relationships with target clients

Ensuring documents are uploaded, current and filed correctly.

Resolving returned cases and queries.

Customer Service Representative Supervisor (Substitute)

Supervised a team of customer service representatives to achieve sales targets and deliver superior customer service

Coached and mentored team members to improve performance and achieve goals

Monitored and reported on team performance, identifying areas for improvement

Customer Service Representative

Providing excellent customer service; compliantly onboarding new customers; aiding the branch in meeting its digital transformation goal

keying quality referrals and closing sales for day to day needs

Ranked top five CSO in sales for the country

Credit card champion in branch

Managers Choice award recipient

Ministry of Works ( January2014- January 2016)

Personal Assistant (Field Manager)

Manage personal calender and appointments

Schedule meetings and corresponding appointment

Assist with project management and followup on action item

Handle other administrative tasks as required

Shawntanae Tatianna Dorsette

South Beach

Nassau,The Bahamas

Phone: 812-8344

E-mail: *********@*******.***

Dear Sir/ Madam,

“Your competitors can copy your work but not your passion.” This statement describes how I feel on a regular basis when I think about who I am, and my passion for what I do. My name is Shawntanae Dorsette and I’ve been employed in the financial sector for seven years.

As I have had experience in the business office, I am Microsoft Office literate. I am a very fast learner. Given my background and training in customer service, accounts, people relations and front desk operations, I believe that I can aid in the strengthening of your company. During my tenure I have served as senior teller, balancing teller, remittance teller back up and as a customer service representative.

In this role I have been able to not only grow professionally, but also personally. I’ve learnt that to be an efficient employee one must not only be sympathetic but also empathetic. I’ve used that knowledge to avoid and resolve customer complaints. With the introduction of digital transformation in financial sectors a new initiative was implemented where customer service representatives were allowed to promote and sell products. Even though this process was foreign I’ve managed to hold the title of top customer service representative and top customer service sales in the Bahamas. I mentioned the above as a testament to my abilities and how well I adapt and thrive when presented with new tasks.

In addition to this one can say my passion for my work is displayed by the way I go above and beyond for customers. My stellar customer service has not only been recognized by the customers but also management as I have won several awards ranging from top customer service representative and the managers choice award.

Finally, as it concerns this opportunity, this experience would be a step in the right direction in terms of professional growth. In the above I’ve listed my skills, my accomplishments and essentially why I would be an asset to this company. One can teach anything but not the passion and work ethic that I possess. I am eager to contribute my abilities and experiences to your company.

Warmest Regards,

Shawntanae Dorsette

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