Customer Service Rep

Promise Ford

***********@******.*** 214-***-**** Longview, TX

WORK EXPERIENCE

Mario’s Family Hustle

Dispatcher Jun 2018 - Jan 2020

• Identified and secured freight loads for transportation needs.

• Coordinated with drivers to ensure timely pick-up and delivery of cargo. Arise Remote

Customer Service Rep Feb 2023 - Apr 2024

• Provide customer service support remotely, handling assignments as they become available. Walmart Longview tx

Remodel May 2024 - Aug 2024

• Coordinate store layout redesign and merchandise reorganization, ensuring accurate shelf placement and efficient use of pallet jacks for equipment transport.

Merchandising Longview tx

Crossmark Nov 2023 - May 2024

• Managed local Walmart book aisles by updating price labels and coordinating the return of outdated stock. Driveline Retail Merchandising Longview, TX

Retail Merchandiser Mar 2023 - Present

• Execute assigned merchandising tasks with efficiency across multiple retail locations, ensuring timely completion and adherence to quality standards.

• Adapt to diverse retail environments and requirements, providing flexible support and maintaining productivity throughout task durations.

• Foster positive relationships with store personnel to facilitate smooth completion of merchandising activities and respond effectively to on-the-spot requests.

Manheim Auto Auctions Dallas, TX

Outside Coordinator Aug 2021 - Jan 2023

• Coordinated the preparation and staging of vehicles for bi-weekly auctions, ensuring timely and accurate positioning on the lot.

• Implemented and maintained a system for accurate vehicle labeling, facilitating efficient identification and processing.

• Communicated effectively with the internal team regarding any inventory exceptions, contributing to a streamlined sales process.

Lancôme Dallas, TX

Customer Service Chat Representative Feb 2020 - Jun 2021

• Provided comprehensive customer assistance via chat and email, ensuring precise order placement and efficient processing of refunds.

• Tailored skincare product recommendations to individual customer needs, enhancing client satisfaction and loyalty.

• Resolved a broad range of customer inquiries, contributing to a supportive and responsive customer service environment.

EDUCATION

Desoto High School

High School Diploma, High School or Equivalent

DeSoto, TX

Jun 2018

CERTIFICATIONS

Driver's License November 2023 to April 2024

SKILLS

Customer Service • Live Chat • Merchandising • Driving • Active Listening • Effective Communication • Problem-Solving • Multitasking • Time Management • Empathy • Problem Solving

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