Operation Manager

Stephen Wilson

*******.**********@*******.*** 325-***-****

*** ****** **. *****, ** 79504

Career Objective

To obtain a challenging managerial position within coordination. That allows me to operate a profitable and safe account and permits me to improve and grow my knowledge and abilities.

Work Experience

J.B. Hunt Transport, INC, Abilene, TX 79602 March 2020– August 2024

Manager I of Operations for Specialized Accounts and Operations

Manage an account of 16 drivers/18 trucks/cranes, 1 Operation Supervisor, and 1 Driver Manager in Training (DMIT) in areas of compliance, safety, service, maintenance, and utilization.

Managed all financial reports from P&Ls to budgeting.

Managed the startup of a new account for successful a transition.

J.B. Hunt Transport, INC, Odessa, TX 79766 October 2014– March 2020

Manager II of Operations for Specialized Accounts and Operations

Manage an account of 14 drivers/22 trucks/cranes, 1 Operation Supervisor, and 2 Driver Manager in Training (DMIT) in areas of compliance, safety, service, maintenance, and utilization.

Managed all financial reports from P&Ls to budgeting.

Managed to build a better customer relationship and improve profitability.

J.B. Hunt Transport, INC, Odessa, TX 79766 September 2011 – October 2014

Transportation General Manager

Managed an account of 78 drivers/85 trucks, 3 Operation Supervisors, and 1 Driver Manager in Training (DMIT) in areas of compliance, safety, service, maintenance, and utilization.

Managed all financial reports from P&Ls to budgeting.

Assisted in mentoring 5 DMITs though the training program into Operation Supervisor positions.

J.B. Hunt Transport, INC, Commanche, TX 76442 January/2011 – September 2011

Operations Manager – DCS ADM

Managed an account of 5 drivers in areas of compliance, safety, service, maintenance, and utilization.

Sent to fix and bring profitability/service back to the customer and JB Hunt.

Brought P&L numbers up an average of 600 basis points.

J.B. Hunt Transport, INC, Odessa, TX 79766 January/2006 – January/2011

Operations Supervisor - DCS Family Dollar

Managed a board of 35 drivers in areas of compliance, safety, service, maintenance, and utilization.

Primary coordination coordinator for 100+ loads per week allowing the account to attain the highest utilization (1980) and turns (1.75) since startup.

Assisted in mentoring 5 DMITs though the training program into Operation Supervisor positions.

GMAC, Midland, TX, 79705 January/2005 - December 2005

Account Specialist

Processed account renewals totaling $15,000+ a month.

Completed 30+ warranty claims totaling $5000 a month.

Managed customer satisfaction department with a 93% factor rating.

Processed 320+ account adjustments a month.

Education

West Texas A&M University, Canyon, TX, 79016

Bachelor of Marketing in Business Administration Graduated May 2003

Maintained a 3.0 G.P.A. while working 40hrs a week and taking 12 – 15 hours a semester.

Related Experience

Team captain of the NCAA bowling championship team 1999.

Coached adult/youth leagues since 1999.

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