Call Center Customer Service

Long Beach, CA ***** +1-562-***-**** ******.********@*****.***

ANDREA SMALL

Team Collaboration

SKILLS ● Customer Service ● Administration

● Clerical Office ● Call Center

● Typing ● Microsoft Office

● Outlook ● Excel

● Research ● Scheduling

● Grievance ● Appeals

● Claims ● File Keeping

● Scanning ● Insurance Verification

● Active Listening

I am an enthusiastic experienced customer service representative and a clerical support agent. I offer over 10 years of experience in a call center, healthcare and corporate environment. I am seeking a full time position at a company where I can use my skills as an asset. I would be happy to learn new things. I will work very hard and give 100% with my skills and knowledge.

PROFESSIONAL

SUMMARY

COPY ASSISTANT 12/2023 to 05/2024

William Canton Bindery and Copies, Los Angeles, CA CLERICAL ASSOCIATE 10/2021 to 11/2023

Busy Lady Pam LLC., Carson, CA

CAREGIVER 03/2020 to 10/2021

Long Beach, CA

CLERICAL ASSISTANT 06/2018 to 02/2019

Los Angeles Superior Court, Long Beach, CA

WORK HISTORY

● Copied fliers, brochures, Obituaries and books, Event notices and invitations

● Answered telephones, Order Taker, Delivery Driver. Answered busy telephones, Scheduled appointments by telephone and in-person, Filed paperwork, Cleaned Spa, Showers and Exercise Equipment.

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● Primary Caregiver for family members with covid-19 and other medical issues. Assisted judicial officers and staff, Retrieving sensitive documents, files for court proceedings, Scanned, copied and shredded documents, Organized filing room and

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ASSISTED EVENT PLANNER 01/2018 to 06/2018

Carson, CA

MEMBER SERVICES REPRESENTATIVE 05/2016 to 10/2017

Beacon Health Options, Cypress, CA

CUSTOMER SERVICE REPRESENTATIVE 11/2015 to 05/2016 Medical professionals, Long Beach, CA

PROVIDER SERVICES REPRESENTATIVE 10/2012 to 01/2015 Orthonet West, Long Beach, CA

cabinets and binders.

● Assisted at Party events, Scheduled meetings and events, Order taker, Ran Errands. Answered heavy phones with excellent customer service skills in a call center environment, Used excellent listening skills with customers, Assisted customers with billing and claims inquiries, Assisted members with appeals and grievance process, Assisted customers with demographic changes, assisted customers with referral process, eligibility and benefits.

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Demonstrated strong customer service skills, handling inbound and outbound calls, Assisted members with account information, Handled billing and claims inquiries, resolving any concerns including submitting grievances and appeals.

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Handled heavy call volume in a call center inbound and outbound, Provided Insurance benefits to members and providers, Handled claims inquiries, made demographic changes, Handled research and resolution for each call.

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Long Beach City College, Long Beach, CA

No Degree

EDUCATION

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