Customer Service Quality Control

Melissa Herrin

Round Rock, TX *****

**********************@***********.***

+1-737-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Manager

Subway-Austin, TX

March 2018 to October 2023

• Led a team of XX employees, providing guidance and support to ensure efficient operations

• Developed and implemented strategies to improve productivity and streamline processes

• Managed daily operations, including scheduling, inventory management, and customer service

• Achieved XX% increase in sales through effective staff training and motivation

• Implemented cost-saving measures that resulted in XX% reduction in expenses

• Collaborated with cross-functional teams to develop and execute marketing campaigns

• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs

• Maintained high standards of quality control to ensure customer satisfaction

• Created and maintained budgets, monitoring expenses to meet financial targets

• Negotiated contracts with vendors to secure favorable pricing terms

• Implemented new technology systems to enhance operational efficiency Dog Groomer

PET CO-Austin, TX

July 2016 to November 2021

• Provided professional grooming services to a diverse range of dog breeds, ensuring each pet received personalized care and attention

• Performed bathing, brushing, and styling techniques based on individual breed standards and client preferences

• Utilized specialized tools and equipment to safely trim nails, clean ears, and maintain proper hygiene for dogs

• Implemented effective handling techniques to ensure the safety and comfort of dogs during grooming sessions

• Developed strong relationships with clients by actively listening to their needs and providing exceptional customer service

• Managed appointment scheduling system efficiently, maximizing productivity while accommodating client preferences

• Maintained cleanliness and organization in the grooming area, adhering to strict sanitation protocols for the health of both pets and staff members

• Assisted in training new groomers on best practices for dog handling, grooming techniques, and customer service skills

Education

GED

Arts & Ethics Academy Wasc Accredited Charter High Schooly7 - Audio i June 2018 to August 2020

Skills

• Pet Grooming

• Dog Handling

• Cash Handling

• Front Desk

• Animal Care

• Laundry

• Kennel Experience

• Food Preparation

• Pet Care

• Animal Handling

• Childcare

• Cooking

• Animal Restraint

• Commercial Cleaning

• Caregiving

• Data Entry

• Pet Sitting

• Dog Training

• Sales

Contact this candidate