Customer Service Associate
Resume:
Gwenda Bembury
Sharon, PA *****
*********@*****.***
Dedicated to improving skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Authorized to work in the US for any employer
Work Experience
Cashier
Walmart-Heritage, PA
July 2024 to Present
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
• Demonstrated proficiency in using barcode scanners, weighing scales, price lookup systems (PLUs), etc Customer Service Associate
Ollie's Bargain Outlet-Hermitage, PA
May 2023 to May 2024
.
• Mostly be on the cash register
• Help other employees and customers if needed
• Return items to their shelves
• Merchandising service associate - retail service
• Followed policies and procedures to meet or exceed established performance requirements.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines. Seasonal Sales Associate
GameStop-Hermitage, PA
October 2023 to December 2023
• Help customers when needed
• Check inventory and put items into inventory
• Organize and put items on the sales floor
• Be on register an keep everything clean
• Package shipment items and get pick up orders ready to go with the papers Afternoon Team member
Dunkin' Donuts-Hermitage, PA
June 2023 to August 2023
• Restocked items
• Making the drinks and sometimes cooking
• Taking orders and cashing people out
• Keeping every area clean as possible
• Getting ice bags from the gas station
• Taking out the trash
Merchandising Service Associate - Plant Service
Lowe's Home Improvement-Hermitage, PA
February 2023 to May 2023
.
· Watering plants
· Helping customers find items
· Cleaning and throwing away trash
· Stacking shelves
· Moving mulch/dirt/sand bags
· Moving cement blocks
· Setting up display around the furniture and inside the greenhouse
· Work very closely with Merchandising/Marketing/Planogram
· Moving plants around the greenhouse/outside of the greenhouse
· Complete accurate projects and store resets
· Stocked merchandise and loaded and unloaded deliveries.
· Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Crew Member
McDonald's-Hermitage, PA
January 2023 to February 2023
.
· Made food
· Restocked items
· Swept and mopped area
· Bagged meals for customers
· Wiped down tables and equipment, swept and refilled stock.
· Served food quickly for positive guest experiences.
· Organized and restocked supplies to support operations and team productivity.
· Interacted pleasantly with guests to deliver quality customer service.
· Restocked napkins, condiments and utensils at self-service areas during slow periods. Education
High school diploma
Agora Cyber school - Sharon, PA
June 2022
Skills
• Computer Skills (6 years)
• Teamwork and Collaboration (5 years)
• Flexible Schedule .
• Willingness to Learn
• Clear Communication (10+ years)
• Friendly and Outgoing
• Positive Attitude (10+ years)
• Following Instructions
• Cash register (3 years)
• Customer service (3 years)
• Cash handling (4 years)
• Communication skills (10+ years)
• Sales (3 years)
• English
• Microsoft Office (10+ years)
• Microsoft Excel (3 years)
• Microsoft Word (10+ years)
• Customer Service (4 years)
• Merchandising (3 years)
• Basic math (10+ years)
• 10 key typing (10+ years)
• Organizational skills
• Time management
• Office experience
• Microsoft Outlook
• Microsoft Powerpoint
• Warehouse experience
• Shipping & receiving
Assessments
Work motivation — Proficient
October 2023
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
April 2024
Identifying and resolving common customer issues
Full results: Proficient
Food service fit: Crew member — Completed
January 2023
Measures the traits that are important for successful food service crew members Full results: Completed
Filing & organization — Proficient
May 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Administrative assistant/receptionist — Proficient May 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Data entry: Attention to detail — Proficient
April 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
January 2023
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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