Customer Service Delivery Driver

MARCO YEPEZ

***********@*****.***

786-***-****

SKILLS

Teamwork Multi-tasking

Customer Service Critical Thinking

Organized and reliable EHS and

safety protocol

EDUCATION

BS DENTISTRY

Universidad Central de Venezuela

LIFE INSURANCE CERTIFIED

CERTIFICATION IN FOOD

HANDLING

SUMMARY

Seasoned professional with over 5 years of experience in the food delivery industry and over 20 years of experience in the health industry. Bilingual, responsible, and reliable with a can-do attitude

EXPERIENCE

DELIVERY DRIVER - FARMSTEED

AUGUST 2021 – AUGUST 2022

- Performed deliveries according to KPI

- Recognized for having no accidents or customer incidents

- Efficiently planned daily route to provide cost and time savings

- Achieved high customer service feedback due to great communications skill and willingness to go the extra mile DRIVER - INSTACART

JANUARY 2019 - PRESENT

- Managed an average of 20 deliveries daily to residential or business customers

- Delivered excellent service to clients and maintained top rank in customer satisfaction

OPERATIONS MANAGER – TIZANA LLC

OCTOBER 2016 – DECEMBER 2018

- Managed facilities operations including drivers and food assistant

- Established delivery route to generate cost savings and efficiencies

- Created key performance indicators to expedite packaging process

- Reviewed order details and talked to businesses to increase sales

- Maintained knowledge of inventory to assist and direct customers based on their needs

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