Customer Service Representative

Papa Sall

Phone: 917-***-**** Queens, NY ***** Email: ************@*****.***

SUMMARY

Having over 7 years of experience as an Warehouse Operation Manager / Customer Service Representative /Translator. Motivated in enhancing customer satisfaction and team player with strong organizational and prioritization abilities. Skilled in customer service and staff awareness to improve operational efficiency. Strong multitasking abilities, problem-solving and communication. My ultimate goal as a customer service expert is to empower guests and staff to navigate difficult situations and achieve company policies.

SKILLS

Proficient with good Customer Service, Proficiency in linguistics with a strong command of multiple languages, Ability to lift 50 lbs, Prior warehouse experience, Attention to detail, Reliable, Work in fast-paced environment, Fluent in Multiple Languages such as; English, French, and Wolof, Time Management, Fast Paced environments, Management experience, . EXPERIENCE

Warehouse Manager Senegal Postal Service

May 2022- July 2023 Dakar, Senegal

● Supervised and managed warehouse team

● Loaded and unloaded trucks

● Picked / packed orders

● Operated forklift, pallet jacks and other warehouse equipment to move and organize materials

● Performed other duties and tasks as assigned

Bilingual Language Interpreter Senegal Airport

Sept. 2016 - April 2022 Dakar, Senegal

● Translated verbal communication from one language to another in various settings

● Provided interpretation services during meetings, conferences, legal proceedings, medical appointments, and other events

● Maintained confidentiality and impartiality while translating sensitive information

● Adapted language and tone to cultural differences for better understanding Sales Assistant Manager Senegal Clothing Store

Jan. 2010 - Oct. 2016 Dakar,Senegal

● Overseen the daily operations of the team on the shop floor.

● Hired and trained co-workers in the store.

● Provided resources and home furnishing expertise to actively sell and meet commercial review standards.

● Monitored supply, customer insights, and customer centric KPIs.

● Ensured optimal product availability and stock accuracy.

● Supported the planning and implementation of activities throughout the entire store.

● Handled issues raised by customers and co-workers in a positive and quick manner.

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