Customer Service Guest Experience

DANIEL J. DENISCO JR.

551-***-**** **************@*****.*** https://www.linkedin.com/in/daniel-j-denisco-jr-59b01857/ Service-oriented professional with 22 years of hospitality experience and a stellar guest satisfaction record. Adept at managing guest experiences, responding quickly to guest needs, and using effective communication between departments. Able to function well in high-stress environments with professionalism and courtesy. Adept at working in coordination with luxury condo building and management at all times. Apply well-developed judgment and decision-making abilities and complex problem skills to better enhance the guest experience. Able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity, decrease vacancy rates and increase the bottom line without compromising quality Career History

Baker McKenzie Aug. 2022 – Oct. 2022

Lobby Concierge

Managed visitor reception and conference room scheduling.

Collaborated on event logistics.

Guided clients to designated meeting areas.

Ensured seamless business operations on daily basis. Deborah Miller Catering & Events Jan. 2020 – Mar. 2020 Corporate Catering Operations and Floor Support

Developed catering proposals for prospective customers, providing information on various package options, menu selection, and costs for planned events.

Prepared and maintained master schedule of catered events to facilitate required planning, preparation, staffing, ordering, and budgeting of scheduled events.

Oversaw catering staff in the set-up and break-down of catering events, monitoring and ensuring proper table settings, set-up of beverage and bar areas, and the provision of excellent customer service to event guests.

Prepared operating budget for each catered event and maintained expenditure records.

Monitored expenditures ensure proper accounting of food products, beverages, and supplies. Rise by WeWork Sep. 2018 – Dec. 2019

Community Service Specialist

Prepared and maintained records and reports, such as budgets, personnel records, or training manuals.

Ensured perfect working of the tools and equipment employed to execute high quality work.

Provide and ensured that guests and employees receive good quality service at any given time.

Reported to the supervisors and promptly responded to the housekeeping needs. Asphalt Green Mar. 2018 – Aug. 2018

Fitness Department Concierge

Closely supervised fitness center users to ensure a safe and effective experience, and adherence to rules.

Ensured and maintained cleanliness and sanitation of room and equipment.

Maintained daily inventory of supplies and products while ensuring the upkeep of the facility.

Received payments for services and goods and properly accounted for transactions, while also reconciling daily sales, deposits, and receipts.

General and Office Administration Hospitality Management Resort Management Client Relationship Building Records Management Event Management Scheduling and Coordination Training, and Coaching Inventory/ Stock Control Quality and Safety Compliance Projects Administration Guest Management & Support Cross-functional Team Collaboration Reports Preparation and Filing Team Leadership Personnel Management Process Improvement Mentoring and Coaching Effective Communication and People Skills CSAVOR Jul. 2016 – Dec. 2017

Operations, Floor Support and Strategic Planning

Liaised with chefs to plan menus for restaurants or for catering events.

Oversaw the procurement and management of food items required for a catering project.

Designated and managed staff job territory and work shift according to respective employee’s history and potential

Ensured adherence to company health, safety, and hygiene policies when carrying out job operations

Developed and implemented strategies effective for achieving set targets and expectations. W Hotels Dec. 2015 – Jul. 2016

Public Area Stylist

Maintained all cleaning equipment, supplies, and products; ensured safe and sanitary storage and care of products.

Performed general sweeping, scrubbing, and mopping of hardwood, laminate, or tiled floors.

Cleaned windows, glass surfaces, mirrors, and counters as needed.

Kept all public spaces neat and tidy.

Reported repairs and replacements needed when encountered. The Service Companies May 2015 – Oct. 2015

Site Supervisor

Created a weekly or bi-weekly schedule for employees, bearing in mind holidays and times of high volume for the business

Monitored and supervised the timely arrival of scheduled employees, with aware of unforeseen challenges such as scheduling.

Established tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces

Ensured company goals and objectives were being met by each employee and provided feedback The Golden Nugget Hotel Dec. 2014 – Apr. 2015

Lead Houseman

Obtained and forecasted the appropriate use of equipment, facilities, and materials needed to do certain work.

Communicated in writing as appropriate for the need team members and upper leadership.

Maintained and evaluated customer needs through assessments, measures of quality services and goals through cus- tomer satisfaction and team member feedback.

Century Tower Condominiums 2006 - 2014

Doorman and Lead Residential Concierge

Answered phone an email inquiry from potential guests in a timely and respectful manner.

Greeted guests and visitors warmly and made them feel welcome and attended.

Anticipated guests needs in order to accommodate them and provided an exceptional guest experience.

Tracked and maintained incoming packages for residents as well as outgoing shipments. Empire Hotel NYC 1998 - 2003

Security Manager

Addressed guest queries and concerns, investigating issues of damages or theft.

Accomplished strict security set up and environment for employees, assets and guests.

Managed difficult and dangerous situations without disrupting hotel operations

Oversaw patrols of hotel premises for violations, crime and suspicious activity Education

Fort Hamilton High School 1990

General Business Diploma, Business Administration and Management

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