Desktop Support Cyber Security
Resume:
Stephen Kwasi Adjei
Desktop Support/Cybersecurity Consultant
Ontario, CA 91762
********-****-****-****-************@***********.***
Leveraging information systems to enhance data sharing and communication among stakeholders by enforcing adherence to establish standards and protocols, ensuring seamless information exchange and collaboration.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cyber Security Consultant
Ivoire Global Logistics LLC-California City, CA
June 2024 to Present
• Risk Assessment
• Security Framework Development
• Implementation and Integration:
• Incident Response: Developing and implementing incident response plans to quickly respond to security breaches.
• Security Awareness Training
• Compliance and Regulatory Adherence
• Continuous Monitoring
• Vulnerability Management
• Strategic Planning and researching
Research Assistant
Universal Village Consult-Techiman, Bono East
January 2014 to Present
• Prospecting and tapping into market opportunities
• Training and issuing of certificates to trainees
• Research development and data analysis
• Development of training curriculums
Desktop Support Technician (Part-time)
Computer Repairs and Zales-Pomona, CA
June 2023 to June 2024
• Troubleshooting and repairing of faulty computers
• Installing and troubleshooting of CCTV cameras
• Installing and configuring of operating systems ( windows and iOS)
• Upgrading of hardware parts
• Addressing concerns of customers and educating them rightful use of various devices IT Support Officer
Adom Africa and Caribbean Market-Fontana, CA
September 2022 to June 2024
• Recording of inventory and reconciliation
• development of websites and database management systems
• Preparation of accounts
• Organizing and restocking of the shelves
Information Technology Manager
Business Resource Center-Wa Upper West Region, Ghana August 2020 to April 2022
• Responsible for the maintenance of all computers and other electronic devices
• Formulation and implementation of IT policies
• Training and coaching of SMEs on digitization of their operations
• Management of Network infrastructures and ERP system of the center. Desktop Support Technician (Part-time)
Valley View University-Techiman, BE
January 2014 to December 2019
• Upgrading and installation of applications
• Hardware assembling and repairing
• System troubleshooting
IT Instructor
Techiman Senior High School-Techiman, BE
January 2015 to September 2015
• Preparation of lesson notes and weekly forecasts
• Preparation and marking of assignments and examinations
• Coaching students on career development paths
• Preparation of students terminal performance cards Trade Auditor
Guinness Ghana Breweries Limited-Kumasi
August 2013 to May 2014
• Ensuring company’s recommended retail and market price
• Sales target and volume tracking
• Outlet branding
Education
Doctoral degree in Information Technology
Claremont Graduate University
August 2024 to Present
Master of Science information systems and technology- concentration in Cyber Security
Claremont Graduate University - Claremont, CA
January 2022 to August 2023
Bachelor of Science in information Technology
Valley View University - Accra, Ghana
August 2012 to July 2016
Skills
• Data Analysis (3 years)
• Desktop administration (10+ years)
• Research and proposal writing (5 years)
• Good driving skills (10+ years)
• Excellent negotiation skills (10+ years)
• Communication skills (10+ years)
• Event marketing (10+ years)
• Coaching and Mentorship (10+ years)
• Interpersonal skills (10+ years)
• Web Tools / Utilities:HTML, JavaScript, Apache (XAMPP, WAMP). (10+ years)
• Databases: SQL Server, MySQL Server, Oracle, Microsoft access (10+ years)
• Application Tools:Adobe Creative Suite and Microsoft Suite. (5 years)
• Hardware skills: Hardware assembling, repairing, network cable termination. (10+ years)
• Business development (5 years)
• Supervising experience (10+ years)
• Leadership (10+ years)
• Operating Systems: iOS, Windows and Linux (10+ years)
• Information Security (3 years)
• Application Tools:Adobe Creative Suite and Microsoft Suite. (5 years)
• Software troubleshooting
• Windows
• Microsoft Office
• System administration
• IT
• VMWare
• Cybersecurity
• Technical Support
• Microsoft Windows Server
• LAN
• Network Security
• Network Firewalls
Languages
• English, Akan(Twi) - Expert
Links
http://www.linkedin.com/in/ask86
Certifications and Licenses
Digital marketing
May 2022 to Present
Fundamental and tools for effective digital marketing and communication Microsoft digital literacy-computer security and privacy January 2020 to Present
This course evolves computer security and privacy, various threats and its preventions Diploma in supply chain management
February 2020 to Present
Terms and their meaning in supply chain management, supply chain ecosystem, network architecture and modern manufacturing processes
REBT-Science of reprogramming your mind
May 2020 to Present
Rational Emotive Behavior Therapy helps to deprogram old negative thoughts patterns and replace them with positive new ones
Incident response and forensic analysis
January 2019 to Present
Process of responding to various security threats, analyzing and investigating to determine proper repudiation
Security implications and adoption of emerging technology February 2019 to Present
Anticipation of various security threats as companies embraces new technologies and necessary protocols to protect against cyberattacks
2020 California sexual harassment prevention training-non supervisory January 2023 to Present
Sexual assault prevention for graduate students part 1&2 January 2022 to Present
Driver's License
Class C
Guard Card
July 2024 to Present
Power to arrest
Appropriate use of force training
Deterrent
Prevention
Certified Trucker Against Trafficking
Present
CDL A
September 2024 to Present
Qualified to driving semi-truck and double
Certificate of Competency-Truck Driving School
September 2024 to Present
Proficiency in All truck driving maneuvers
Assessments
Interstate truck driving — Completed
May 2024
Regulations and safe driving practices for long-distance trucking Full results: Completed
Technical support — Proficient
January 2023
Performing software, hardware, and network operations Full results: Proficient
Basic maintenance and repair — Proficient
May 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Marketing — Proficient
October 2023
Understanding a target audience and how to best communicate with them Full results: Proficient
Social media — Proficient
October 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Bookkeeping — Proficient
May 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Attention to detail — Proficient
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Basic maintenance and repair — Completed
July 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Completed
Working with MS Word documents — Proficient
May 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Customer service — Completed
May 2024
Identifying and resolving common customer issues
Full results: Completed
Warehouse safety — Proficient
October 2023
Using safe practices in a warehouse setting
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Proofreading — Proficient
May 2024
Finding and correcting errors in written texts
Full results: Proficient
Basic computer skills — Proficient
June 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Security guard skills — Completed
October 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Completed
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Completed
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Completed
Delivery driver — Proficient
May 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Retail customer service — Proficient
June 2024
Responding to customer situations in a retail setting Full results: Proficient
Mechanical knowledge — Completed
May 2024
Understanding and applying mechanical concepts and processes Full results: Completed
Technical support: Customer situations — Proficient January 2024
Responding to technical support situations with sensitivity Full results: Proficient
Work motivation — Proficient
October 2022
Level of motivation and discipline applied toward work Full results: Proficient
Elementary school classroom management — Completed June 2024
Managing behavior in elementary school classrooms
Full results: Completed
Project timeline management — Proficient
May 2024
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Middle school classroom management — Proficient
June 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Written communication — Proficient
May 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Elementary school classroom management — Completed July 2024
Managing behavior in elementary school classrooms
Full results: Completed
Spreadsheets with Microsoft Excel — Proficient
July 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Data entry: Attention to detail — Proficient
October 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Work style: Conscientiousness — Proficient
May 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Association of Computing Machinery
June 2019 to Present
ACM provides the computing field's premier Digital Library and serves its members and the computing profession with leading-edge publications, conferences, and career resources. Ghana Science Association
November 2019 to Present
A body that seeks to advance STEM through interaction and cross-fertilization of ideas of all interested people to popularize, promote and disseminate scientific information and technology transfer for national development.
Publications
Chronic Absenteeism Fundamentals and Academic Performance, Case of Nante Islamic Junior High School of Kintampo South District in the Bono East Region of Ghana
http://dx.doi.org/10.11216/gsj.2019.10.28711
July 2019
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