Customer Service Administrative Assistant

Destiny Nelson

Concord, NC *****

*************@*****.***

+1-980-***-****

Well organized, and hardworking with a solid record of exceptional productivity. Reliable, quick-paced and team oriented. Looking for a new role where hard work and dedication will be highly valued, and I can utilize my customer service skills & abilities being proficient in multitasking and maintaining confidentiality. Also being a fast learner, computer savvy, detail oriented and professional in a high stress environment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Bonded Logistics-Concord, NC

June 2024 to Present

• Use sap to receive and make reservations for the day

• Communicate with all warehouses to meet daily goals

• Perform scheduled interviews

• Train employees on the dock and in office

• Using worldship to accept and verify shipper’s load and count, stocking, transferring deliveries, and staging received items for inspection, and completing asns

• Computer savvy in Outlook,word excel

• Send out end of day and close building

Administrative Assistant/Customer Service

Express Employment Professionals-Charlotte, NC

March 2023 to Present

• Administration

• Clerical

• Sap

• Active listening

• Adaptability

• Tenacity

• Empathy. Understanding customers perspective and emotions

• Problem Solving

• Resourcefulness finding innovative and quick ways to solve problems

• Forklift operator

• RoBot operator

• General labor

• Machinery

General Laborer

Debbie Staffing Temp Agency-Harrisburg, NC

May 2023 to March 2024

• used RF scanner to pick orders

• Pack orders and input data to print labels for shipping

• Stage orders by pickup(ups, express, fed ex. Etc Pultrusion Operator

Mateenbar USA, Inc.-Harrisburg, NC

July 2022 to May 2023

Add fiberglass to material that's them coated with resin Trace and run tracks

Refill all bays in rovings

Sbss testing

Worked in bins to complete orders

Ran lacquer machines

Ran Grinders to grind patterns into bars

Used crane to move completed orders

Moved up from pultrusionist and became a tester then roving bay Administrative Assistant

Crane Worldwide Logistics-Charlotte, NC

June 2020 to May 2022

• Scan requested orders using an rf scanner and locate all items

• Sort items by amount and barcode to meet order requirements

• Tape boxes to be shipped

• Input information on cpu of each order to receive label

• Guided trucks to specific docks for pickups and drop offs

• Sent out emails to and for company partnering with like team members at other facilities

• Sorted and released all work for each day

• Tracked missing items while cleaning system

• Trained new hires

• Worked aside supervisor to assist in meetings giving to my knowledge responses

• Drove forklift to do put aways, load and unload trucks

• Learned SAP and connecting with all locations

Education

High school diploma

Jay M Robinson High School - Concord, NC

September 2008 to June 2011

Skills

• Computer skills

• Forklift

• Data entry

• Crane

• Industrial equipment

• SAP

• Time management

• Clerical experience

• Shipping & Receiving

• Warehouse Experience

• Microsoft Word

• Order Picker

• RF Scanner

• Microsoft Excel

• Inventory management

• Shipping & receiving

• Communication skills

• Computer literacy

• Inventory control

• Sales

• Marketing

• Direct sales

• Google Docs

• Welding

• Construction

• Public speaking

• Retail sales

• Assembly

• Hand tools

• Manufacturing

• Customer service

• Restaurant experience

• Serving

• CRM software

• Technical sales

• Business development

• Negotiation

• Account management

• Technology sales

• English

• Childcare

• Nursing

• Pallet Jack

• POS

• Load & Unload

• Microsoft Outlook

• Typing (10+ years)

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