Customer Service Middle School

Sheryl Ogden

602-***-**** **********@*******.*** Langley,, BC

Exceptionally experienced and dependable with a superb safety and customer satisfaction history. Adept at communication complex crisis management strategies and procedures to professional and non-professional audiences. Flexible scheduling to include evenings, weekends, emergencies and other unusual circumstances.

EXPERIENCE

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Math Interventionist, ISS Teacher L. Thomas Heck Middle School September 2023 to February 2024

During my time in Phoenix, AZ, I worked in the Litchfield Park School District. I assisted students in the math lab. Refreshing their skills and motivating them to achieve goals. I also worked as an ISS Teacher for a short time. Working with students who were in school suspension. This job entailed working with students that were at a higher risk. I worked with these students on behavior plans and goals.

Nanny September 2021 to APRIL 2022 April 1st- currently employed with this family.

As a Nanny, I work with a child who is nine years old. This child has down syndrome. My tasks are to prepare the child for school in the morning. I also drive the child to school and pick her up from school. I watch her full time on pro-d days and summer vacation. Working with this family has been a incredible experience.

Manager Starbucks 12/1995 - December 2021

Managed 15 employees. Established consistency with inventory controls and consistent accountability for poor customer service and improved the leadership team through recruitment and training which all had positive effects on improved customer service. Analyzed and interpreted data. Prepared, examined, and analyzed accounting records, financial statements, and other financial reports for completeness, to assess accuracy and conformance to procedural and reporting standards.

•Improved and drove a high level of excellent customer service through recognition, coaching, training, and increasing employee morale. Collaborated cross-functionally and worked as team to achieve targeted results.

•Developed growth strategies targeting market penetration, marketing communication, and distribution. Performed market research. Created marketing plans while maintaining departmental budgets and reports.

•Mentored and provided development to multiple team members to be promoted to team leader or leaders/managers at other stores.

•Coach and train employees to better understand their responsibilities of Starbucks and [company name] standards.

•Responsible for all inventory and ordering for my department.

•Analyzed marketing information and translated it into strategic plans

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Youth Worker Farmer at the Funny Farm 12/2019 – 1/2021

Looked after the main farmhouse. Responsible for the care, feeding and cleaning of all the animals and stalls. Responsible for educating and mentoring the children and teens that visited the farm. The farm was specifically geared towards mentoring children with learning and behavioral challenges.

•Assisted teachers and staff with children from surrounding area schools, providing them with an exceptional farm educational experience.

S K I L L S

Active Listening

Time Management

Problem Solving

Leadership

Conflict Resolution

Critical Thinking

Customer Success

V O L U N T E E R

Starbucks Foundation

International Women’s day

Christmas gifts for Seniors

T O O L S

Microsoft Office Suite

Adobe Creative Suite

POS Management

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