Customer Service Experience

DeOnshae Johnson

812-***-****) ************@*****.***

Aspiring Customer Representative; Stay at home mother to an 8 month old with a solid 4-year track record in pharmacy operations, banking assistance, and customer service roles. Proficient in billing support, conflict resolution, and customer complaint resolution, with a keen ability to manage multiple customer interactions efficiently. Dedicated to enhancing customer satisfaction through meticulous attention to detail and proactive problem-solving.

Experience

526 First Ave, Terre Haute IN, 47807

Village of Maywood, Maywood,IL — Landscapers assistant

June 2018 - October 2018

●Maintained pristine company grounds, enhancing aesthetic appeal

●Implemented effective waste management, ensuring clean and healthy environment

●Applied pesticides and fertilizers strategically, boosting greenery growth

●Pruned bushes regularly, ensuring neat and orderly appearance

●Contributed to the beautification of the company premises through meticulous maintenance

●Managed waste disposal efficiently, promoting a clean and safe environment

●Utilized pesticides and fertilizers to optimize plant health and growth

●Maintained neatness of the landscape through regular pruning of bushes

●Oversaw aesthetic maintenance of company premises, improving overall appeal

●Handled trash and debris disposal effectively, maintaining cleanliness

●Applied pesticides and fertilizers proficiently, enhancing greenery

●Pruned bushes regularly, ensuring a tidy landscape

Sears ( Jewelry department ), Chicago, IL — Sales associate

February 2019- September 2019

●Enhanced customer experience by providing warm, friendly greetings

●Maintained high standards of store aesthetics

●Guided customers towards suitable jewelry selections

●Implemented appealing merchandise displays with clear signage

●Operated cash register efficiently

●Resolved customer complaints amicably, ensuring customer satisfaction

●Contributed to store's positive image and customer loyalty

●Boosted sales through effective product placement

●Maintained smooth operations during peak hours

Mariano’s, Chicago, IL—Front End associate

April 2020 - January 2021

●Boosted customer satisfaction via amiable interactions

●Efficiently expedited checkout process

●Offered bagging services to enhance customer service

●Achieved high customer satisfaction through friendly exchanges

●Streamlined checkout process by rapidly scanning items

●Improved overall customer experience by providing bagging services

●Elevated customer satisfaction through pleasant interactions

●Fast-tracked checkout process via swift item scanning

●Augmented customer experience by offering bagging services

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UPS, Northbrook, IL —Package Handler

March 2021 - December 2021

● Managed package sorting and pallet placement

●Strictly adhered to warehouse safety protocols

●Safeguarded company inventory, reducing loss

●Conducted rigorous package inspections for quality control

●Documented and resolved package defects, enhancing customer satisfaction

●Handled package sorting, ensuring efficient workflow

●Implemented warehouse safety guidelines, maintaining a safe work environment

●Protected company assets by securing inventory

●Performed detailed package inspections, identifying potential issues

●Recorded and addressed package defects, improving product quality

●Oversaw package sorting and pallet organization

●Followed warehouse safety rules, promoting a safe workspace

●Safeguarded company inventory, minimizing damages

●Inspected packages for defects, ensuring high product quality

●Identified and rectified package issues, boosting customer satisfaction

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Chase Bank, Chicago, IL - PT Banking Assistant

February 2022 - May 2022

●Managed banking transactions with precision, including loan repayments and wire transfers

●Provided expert guidance on digital banking features, boosting customer experience

●Strictly adhered to cash management protocols, ensuring transaction security

●Promptly issued essential banking tools such as debit cards and checks

●Played a key role in resolving account issues, leading to enhanced customer satisfaction

●Ensured accurate and timely processing of banking operations

●Contributed to the improvement of customer satisfaction by addressing account concerns effectively

●Enhanced the security of transactions by adhering to cash handling protocols

●Boosted customer experience by providing insightful guidance on online banking features

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Walgreens, Chicago, IL —Pharmacy Technician

December 2021- September 2022

●Collaborated with pharmacy team to efficiently process orders

●Assertively verified prescriptions and drug labels for accuracy

●Innovatively monitored medication storage to ensure optimal inventory levels

●Successfully processed insurance claims, enhancing customer experience

●Accurately measured and mixed medications, ensuring patient safety

●Worked in a team-based environment to complete pharmacy orders

●Authoritatively ensured accuracy of prescriptions and drug labels

●Strategically inspected medication storage to manage inventory

●Processed insurance claims, providing seamless customer service

●Measured and mixed medications with precision, upholding patient health

●Teamed up with fellow technicians and pharmacist to expedite orders

●Checked prescriptions and drug labels meticulously, ensuring no errors

●Kept a vigilant eye on medication storage to track expiration dates

●Handled insurance claims efficiently, minimizing customer wait time

●Measured and mixed medications correctly, maintaining high-quality standards

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EDUCATION

Lane Tech College Prep, Chicago, IL — High School Diploma

June 2021

Taylor Business Institute, Chicago, IL— Bachelor's Degree in Criminal Justice

Expected in June of 2024

SKILLS

*Active listener

*Creative

*Strong Leader

*Organized

*Conflict resolution

*Basic math skills

*Billing support

*Typing

*Insurance verification

*Prescription filling

*Assembly and production

*Trash collection

*Warehouse operations

*Material handling

*Complex problem solving

*Positive and professional

*Lawn care

*Chemical application

*Product knowledge

*Customer complaint resolution

*Retail loss prevention

*Telephone management

*Display setup

*Relationship building

*Reading, Written and Oral communication skills

AWARDS

LANGUAGES

English

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