Account Manager
Resume:
Eileen Piunno
********@*****.***
Career Summary
A sales professional with over ten years of experience in sales, marketing, developing vendor relations, account management and customer service.
●Strong knowledge in financial analysis, troubleshooting, contract negotiations and networking.
● Proven interpersonal, organizational and communication skills with exceptional attention to details.
●Well organized, reliable and self-motivated, with the ability to work in a team or with minimal supervision in order to achieve goals and retain customer loyalty.
Professional Experience
Great Day Improvements (The Bath Authority), Sales Representative, Bedford Ohio 2023-Present
Design and sell creative solutions for in-home bathroom renovations.
Assist with pre-construction meetings, material selection, ordering process and final walk throughs.
Collaborating with customers, adjusting plans to satisfy needs and requirements.
Increase revenue by skillfully upselling and driving product benefits around client needs.
Handled credit and debit card payments processing, process alternative finance options to complete the purchasing experience.
Maintained client satisfaction by offering proactive resolutions to questions, concerns or challenges.
Reviewing project costs, budgets, entering project data into design software systems.
Driving sales and building loyalty while delivering exceptional customer experience.
National Energy Experts, Sales Representative, Avon Ohio 2021-Present
Manage the sales pipeline, customer presentations, sales leads, contracts, client satisfaction and problem resolution.
Grew customer base by 54%.
Responsible for all administrative functions of office, Accounts Receivable and Payable, Vendor Relations, Purchasing Agent.
Deca-Commissary, Store Associate/Merchandiser, Edwards Airforce Base, California 2020-2020
Ensure all authorized items are in distribution and set to shelf standards
Effectively communicated with Retail supervisor and other Retail personnel.
hung shelf signs, place coupons on products,
Report daily activities and work performed in the company’s web applications.
Assemble cardboard displays for promotion of an item as directed by management
Interior Décor Consultant, Northeast Ohio 2002-Present
National Floor Source, Akron Ohio
●Specializing in creating, renovating, painting, and organizing color and design décor in office and home interior spaces.
●Evaluating needs and creating custom design and color selections for the client's home within a predetermined budget.
●Educating clients on available products and design trends.
●Collaborating with vendors for completion of projects.
Constellation/Gold Star Energy, Retail/Business Account Executive, Parma, Ohio 2014-2016
●Generated business in new territory in the northeast region increasing overall sales.
●Prepared ROI analysis reports and delivered sales presentations to clients for energy solutions in a complex & changing energy marketplace.
Awarded National Sales recognition for month of November 2014
AmeriBrite- Account Executive/Office Manager, Independence, Ohio 2007-2014
●Analyzed and established target market to create a strategic plan for growth.
●Assisted in establishing new businesses by successfully identifying clients to expand consulting services.
●Effectively scheduled appointments with potential clients at trade shows and successfully marketed services to gain new clients and partners.
Yellow Book- Sales Representative, Cleveland, Ohio 2006- 2007
●Achieved 129% of goal in renewal revenue in the first quarter.
●Identified, prospected and sold services to small and mid-market business accounts.
●Executed a plan for new customer relationships and increased revenues with 20% of market penetration and brand development in an assigned sales territory.
●Maintained and expanded existing accounts through market analyses, prospecting and consistent customer service resulted in increased client revenue by 50%.
American Heritage Home Loans, Loan Officer/ Processor Elyria, Ohio 2002-2006
●Ordered and reviewed loan-related documents including, appraisals, title, title insurance, credit documents, flood certificates and other mortgage related documents to underwriting.
●Achieved 110% of sales plan by conducting credit counseling and financial advisement services to enhance value proposition to clients.
Education
Bachelor’s Degree in Business Administration - Cleveland State University, Cleveland, Ohio
Microsoft Office Certification
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