Front Desk Customer Service

Jessica Reutiman

Front Desk Coordinator

Work Experience

Receptionist • Robert Half

Greeting visitors, helping them, navigate through the office and supplying them with refreshments as they wait, maintaining calendars for appointments, sorting through mail, making copies. Answering phones, taking accurate messages.

Kept front desk, tidy and presentable with all necessary material. Answer questions and addressing complaints.

Monitor office supplies and place orders when necessary. March 2023 - Present

Front Desk Coordinator • Walser Buick GMC

• Front desk representative, greeted, received, and directed guests, learned customer service and communication skills, answered phones, made and confirmed reservations, and other receptionist/front desk tasks

• Using specialized software scanning and preparing documents witch was converted into an electronic image file

• Provided customer service by answering muti-line telephone system, greeting customers that walked in the door, handled payment for vehicles, dealing with prep team members and technicians who worked on vehicles, filing, scanning, and other general office duties

January 2023 - March 2023

Pro staff • Walser Buick GMC

Office Administration

• Worked as a temporary employee filling positions, working with various companies.

• Worked a number of short-term temporary work positions including light industrial, construction, and clinical work, up to nine and a half paid hours a day, for up to five days each

• As a temporary laborer my duties varied from day to day

• Performed various short-term customer services positions as a temporary employee.

• Picked and scanned items throughout the warehouse using an hand held scanner

• Packed and prepared orders for shipping in a warehouse setting.

• Shrink Wrap Appliances in a timely manner before loading on to truck trailers.

• Performed office duties such as; usage of copy and fax machine, typing, lotus notes, file maintenance and telephone reception

• Maintained responsibility for administrative and reception duties, including greeting clients, handling and directing incoming calls, scheduling jobs, invoicing, and billing

• Maintained a clean reception area

• Helped out where ever needed; reception/guest coordinating area, Sanitary duties, Stocking, etc

January 2021 - January 2023

Owner Operator • Peppy Paws Dog Walking

• Fed, walked, and cared for a dog while his owner was away.

• Managed office and shop floor as a owner/operator.

• Cleaned dog poop and pee, Consistant sanitation, walked dogs, made appointments over phone and walk-in, fed dogs, played with dogs, etc.

• Provided pet sitting services including dog walking, feeding, and yard care

• Provided pet sitting services including dog walking, feeding and taking care of neighbors animals.

• Maintained and completed account files, including purchase orders and sitting in on conference calls

• Making sure the owner is happy with the end result June 2006 - March 2020

Contractor • Robert Half

• Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner

• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

• Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.

• Worked as receptionist at front desk.

• Worked as a front desk receptionist answering phone calls and maintaing client profiles

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

April 2004 - January 2005

Education

1987 - 1991

Southwest High School

Ged in Basic Education

Skills

Assisted

Ability To Effectively Communicate

Communication Skills

Verbal Communication

Attention To Detail

Leadership Skills

Professionalism

People Skills

Languages

Chinese - Native

English - Professional

Scheduling

Listening

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