Customer Relations Class A

MB

MARCUS BELL

*************@*****.*** 904-***-**** Jacksonville, FL 32222

Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills.

Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Schedule Management

Customer Relations

Work Order Management

Dispatch Coordination

Route Management

Bold city ice Jacksonville, FL

Dispatcher

10/2023 - Current

Received and dispatched calls for emergency ice deliveries. Booking special events and verifying we have the equipment available for the event.

Set up the most efficient route to that gets customers taken care of quickly and cost efficiently for the company.

Trouble shoot driver issues such as location, price of product etc. Updated records of driver locations, delays, and cancellations. Provided timely updates to customers regarding their orders or requests. Coordinated with other dispatchers to ensure efficient delivery schedules were met.

Resolved customer complaints related to service issues or delays. Tracked vehicles using GPS technology and provided real-time status updates as needed.

Class A driver Salem, Oregon

May Trucking

08/2023 - 10/2023

Transported goods to and from specified destinations in accordance with delivery schedules.

Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.

Inspected truck before and after trips, ensuring all safety regulations were followed.

Communicated with dispatchers regarding pickup and delivery times. Ensured deliveries were on time by following designated routes and adhering to traffic laws.

Verified load against shipping papers to ensure accuracy of shipment. Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes. Summary

Skills

Experience

Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.

Managed personal driving time according to Hours of Service regulations. Complied with DOT requirements for background checks prior to operating a CMV.

Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Walmart Palatka, Florida

Academy Coach

01/2020 - 05/2023

Facilitated learning experiences in both a working and a classroom setting. Effectively communicated a given curriculum to a room full of adults with different learning styles.

Served as a continued resource once the class is over. Surveyed the store to ensure the store is being maintained to standard. Communicated opportunities to those who are in position to correct them and offer my assistance to see that it gets there.

Utilized zoom technology to communicate with those in different cities and states.

Walmart Jacksonville, Florida

Assistant Store Manager

04/2015 - 01/2020

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling. Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures. Reviewed a monthly P&L statement and made adjustments to to processes to ensure more positive results.

Ensure proper staffing and coverage to provide the best customer service possible.

Resolved customer complaints to their satisfaction while still following company policy and guidelines.

Communicated the days priorities and follow up to their completion with my team.

Provided hands on training and training material to associates in need. N.B Forrest Jacksonville, Florida

High School Diploma

06/2010

Road Master Driving School Jacksonville, Florida Education and Training

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