Customer Service Team Leader

VT Vanessa Thorne

Bartlett, IL ***** 630-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Multi- tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. SKILLS Scheduling and Coordinating

Business Administration

Maximizing Profitability

Negotiation

WORK HISTORY ASSISTANT MANAGER 06/2022 to CURRENT

Culvers Addison, IL

Supervised day-to-day operations to meet performance, quality and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. TEAM MEMBER 10/2021 to 06/2022

Menards Glendale Heights, IL

Kept work areas clean, organized, and safe to promote efficiency and team safety.

Contributed to team success by completing jobs quickly and accurately. Learned all required tasks quickly to maximize performance. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

CREW LEADER 10/2019 to 07/2021

Portillos Restaurant St. Charles

Trained employees in time management and proper ways to complete job duties.

Monitored team members to verify work quality and address concerns. Communicated effectively with upper management, team members, and customers to keep everyone informed.

Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Counted drawers and inventory

Was a crew chief in training

EDUCATION Bartlett Highschool, Bartlett, IL 05/2021 LANGUAGES Spanish

Native or Bilingual

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