Customer Service Associate
Resume:
Kiana Stanley
Jacksonville, FL *****
************@*****.***
Dependable employee seeking an opportunity to expand my skills and contribute to company success. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Duval County Public Schools-Jacksonville, FL
Present
• Provide direct communication to parent(s) regarding student’s bus route
• Deliver updated information from school board on incoming and outgoing calls
• Communicate approvals and disapprovals via request
• File data to appropriate coordinator
Patient Transporter/Monitor Tech
St. Francis Emory Healthcare-Columbus, GA
March 2024 to July 2024
• Assist with patient mobility
• Transport patient to each scheduled appointment
• Assemble, disassemble, reassemble patient monitor recorders
• Deliver supplies and/or equipment to assigned treatment areas
• Comfort, encourage, and support patients and families Lead Quality Inspector
Aptar-Auburn, AL
September 2023 to March 2024
Verify that company components are of a high caliber before shipping.
• Notify line operators of product flaws and discard defective merchandise.
• Alert line workers about machine malfunctions.
• Knowledgeable in sorting pallets quickly
Card Specialist/Travel Agent
TSYS-Global Payments
October 2019 to September 2023
· Assist card members with their credit card accounts by providing information they need, keeping their information confidential, protecting their accounts against fraudulent attempts, redeeming rewards, booking hotel, car, and flight reservations, suggestive selling, and providing customer service over the phone.
· Determine charges for services requested, collect payments, and arrange deposits.
· Contact customers to respond to inquiries or notify of claim investigation results and/or adjustments.
· Update records with details of customer interactions and transactions.
· Being a supervisor allows me to assist agents with how to handle a situation, ensure an understanding of company policy, and deescalate cases.
Patient Care Training
PPwE-Columbus, GA
June 2021 to June 2022
• Learned vital information about caring for patients, checking their health, and handling the special challenges
• Managed patients' medication, provided technical nursing treatments, and updated patient records
• Took great care of patient personal hygiene and offered emotional support when needed
• Recorded patient information, address concerns with empathy and patience with patient, and reported to nurses and attendants
Service and Food Champion
Taco Bell
July 2017 to October 2019
· Transferring goods to customers in a timely manner, cashiering, maintaining cleanliness of the building, stocking
· Respond to all customer concerns or issues promptly and professionally.
· Manager/shift lead duties include the same tasks plus counting inventory, delegating tasks among a crew, and solving escalated issues.
Seasonal Fulfillment Associate
Target-Columbus, GA
October 2018 to January 2019
• Analyze new orders; check for item availability
• Create and process orders
• Retrieve, pack, and label various items for shipping and/or order pick up
• Store packaging appropriately
• Scan out pick up and/or shipping order
• Confirm shipping details; provide customer with packaged pick up order Ambassador of Fun
Hollywood Connections
June 2015 to July 2017
· Assisted customers with sales and service needs.
· Demonstrate selling experience in fast-paced, service-oriented retail setting.
· Conferred with customers by telephone or in-person to provide information about products or services.
*experienced in office and working from home
Education
Associates of Applied Science in Criminal Justice degree Georgia Military College
June 2020 to June 2022
High school diploma
Shaw High School
August 2013 to May 2017
Skills
• Leadership
• Analytical thinking
• Conflict resolution
• Team work
• Task oriented
• Time management
• Problem solving
• Attention to detail
• Fraud prevention and detection
• Cash register
• Shift management
• Customer service
• Leadership
• Research
• Warehouse management (1 year)
• Quality Control
• Warehouse Supervisor Experience
• Quality Inspection
• Patient care
• Assembly
• Microsoft Office
• Packaging
• Shipping & Receiving
• Manufacturing
• Financial services
• Quality control
• Conflict management
• Sales
• Warehouse experience
• Quality Assurance
• Medical records
• Computer skills
• Cash handling
• Hospital Experience
Certifications and Licenses
Driver's License
EKG Certification
March 2024 to Present
BLS Certification
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