Customer Service Data Entry stay at home mom currently

Tonya Bower

**** * ******** ***, *****, UT *****

Cell 801-***-****

**************@*****.***

CAREER SUMMARY

Dedicated employee capable of utilizing skills and experience in communication, dispatching and people interaction to improve customer service quality and increase revenue for an employer.

SKILLS

Computer Management Dispatch Transportation

Data Entry Customer Service Administrative Assistant Weight / Size

Windows Employee Motivation Attentive Listener Time Management

Microsoft Word Problem Solving Escalation Resolution Driver Tracking

Excel Record Management Resourceful POD Entry

Email Goal Oriented Area Knowledge Truck Maintenance

PowerPoint Training Knowledge Field Knowledge Box Trucks

Internet Schedule Coordination Communication Tractor Trailers

PERSONAL AND PROFESSIONAL ACCOMPLISHMENTS

●Positive attitude and personality. Excellent with customers.

●Consistently promoted with prior employers due to strong work ethic

WORK EXPERIENCE AND QUALIFICATIONS

Dispatch Manager

●Greet customers on the phone and take orders for transportation of various products nationwide.

●Coordinate schedule with available truck drivers for expedited delivery per customer’s specifications.

●Interact with disgruntled customers to track and locate missing freight with successful resolutions.

●Evaluate maintenance for the truck fleet to schedule work and ensure maximum performance.

●Maintain accurate and updated records by data entry in the computer.

Customer Service Manager

●Monitor cashiers to identify necessary approval for price matches, returns or other issues.

●Delegate employee breaks and lunches to ensure adequate coverage for customer check out.

●Complete till conciliation upon the end of each cashier shift to verify accuracy per company policy.

●Develop records of inventory, total sales and employee hours weekly for management review.

General Manager

●Experience in hiring, termination, evaluating, schedule coordination and delegating employees.

●Communicate with disgruntled customers to complete successful resolution of all issues.

●Interact with customers to ensure satisfaction for repeat business and positive referrals.

EMPLOYERS

Stay at home Mom (Due to Covid) 06/21 to Current

Forward Air Salt Lake City, UT 11/20 to 06/21

Pilot Freight Services, Salt Lake City, UT 08/14 to 11/20

Land Air Express, Salt Lake City, UT 01/10 to 08/14

RJR Transportation, Salt Lake City, UT 07/07 to 01/10

Wal-Mart Super Center, West Valley City, UT 06/03 to 07/07

EDUCATION

University of Phoenix, Murray, UT – Study Area, Accounting

Eagle Gate College, Murray, UT – Study Area, Accounting

References

Ismael (Gizmo) Munoz 801-***-****

Annette Gornichec 801-***-****

Chad Larsen 801-***-****

Contact this candidate