Customer Service Level Ii
Resume:
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James Reese
Security O!cer Level II - Allied unvirsal security
Brooklyn Park, MN 55445
*************@*****.***
Security/Dispatch professional with a strong background in safety/supervision paratransit management and administrative support.
Seeking a position where my skills and abilities can help add to an organizations growth and success.
Authorized to work in the US for any employer
Work Experience
Security O!cer Level II
Allied Universal Security - Bloomington, MN
November 2005 to Present
<p>• Served as a public safety o!cer working as contract security with Hennepin county</p>
<p>• Provided professional customer service to county employees and the public</p><p>In a well diverse population</p><p>• Respond to dispatch calls to various situations to include medical and duress</p><p>• Worked in a team environment with Hennepin county security o!cers and deputies</p><p>• First responder and defensive tactic's certified</p> unarmed Security O!cer
17 years of security experience
Excellent attention to detail during emergency situations Followed all security and safety regulations
Conducted hourly dispatch reports
Monitored security surveillance equipment
Security O!cer Level II
Securtias Security - Roseville, MN
October 2018 to July 2022
1. worked part-time weekends overnights at Fed ex smart post checking and scanning fed ex employees barges on duty front desk walk around plant every two hours check trucks in and out
unarmed Security O!cer
Monitored security surveillance equipment
10+ years of security experience
Followed all security and safety regulations
Conducted daily dispatch reports
Excellent attention to detail during emergency situations Security O!cer (Weekends)
Trillium Woods Retirement Community - Plymouth, MN June 2015 to April 2016
• Protect and serve residents in a forty six acre retirement community
• Patrol campus in a security vehicle
• Respond to medicals via emergency pull cords
• Participated in conducting emergency and disaster drills
• Enforced parking violations
• Served as receptionist when needed
Paratransit dispatcher/Supervisor
Transit Team - Minneapolis, MN
May 1986 to September 2012
Dispatch manager for 250 plus paratransit vehicles Responsible for daily routing problem solving and safety for drivers and passengers Supervised multiple dispatchers and customer service center Responsible for drivers daily schedules vehicle readiness and punctual Arrivals to customer locations
Experienced in automated dispatching and mapping systems Education
High school or equivalent in all major
High school or equivalent in all major
Dallas county High - plantvillie al
August 1973 to May 1976
Skills
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Dismiss
Security
Customer Service
Cash Handling
Supervising Experience
CCTV
Surveillance
Surveillance
Thermal Scanning
Leadership
Dispatching
Driving
Delivery driver experience
Spark
Communication skills
Computer skills
PCI
Awards
employee of the month twice
August 1994
received a plage
Certifications / Licenses
CPR/First Aid,first responder defence tacts
October 2019 to October 2021
I need all these certifications to meet henn county requires also license security o!cer also all classes for homeland security
AED Certification
Guard Card
Baton Permit
Assessments
Security Guard Skills - Proficient
December 2019
View Full Score Report
First Aid Skills - Proficient
January 2019
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Problem Solving - Familiar
January 2019
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Verbal Communication - Familiar
January 2019
View Full Score Report
Groups
Anoka Lodge No. 30
May 2000 to Present
WE help a lot of kids with di"erent things
Additional Information
Skills
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Professional Security O!cer
Dispatcher
Customer service
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