Customer Service

Brampton, ON L*V *P* 416-***-**** 416-***-**** *****.***@*****.***

CYNDI DODD

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL

SUMMARY

SKILLS ● Self-Motivated

Data Entry/ Computer

proficient

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● Written Communication

Teamwork and

Collaboration

●

● Quality Assurance

Customer Complaint

Resolution

●

Shipping and Receiving

Understanding

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● Account Updating

Invoice Preparation and

Processing

●

Cross-Functional Team

Collaboration

●

Complaint Logging and

Resolution

●

POS Systems and

Ordering Platform

●

Customer Account

Management

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CUSTOMER SERVICE ASSOCIATE 04/2023 to Current

Sherway Warehousing, Mississauga, ON

INSTALLATION ADMIN 03/2022 to 02/2023

TG Appliance Group, Brampton, ON

HEAD CSR 03/2020 to 04/2022

Elite Perssonel, Brampton, ON

WORK HISTORY

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Answered customer telephone calls promptly to avoid on-hold wait

● Investigated and resolved customer inquiries and complaints quickly.

● Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

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● Proven ability to learn quickly and adapt to new situations.

● Excellent communication skills, both verbal and written.

● Learned and adapted quickly to new technology and software applications.

● Managed time efficiently in order to complete all tasks within deadlines.

● Proved successful working within tight deadlines and a fast-paced environment. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

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CUSTOMER SERVICE ASSOCIATE 04/2006 to 01/2015

Brookfield Cold Storage, Brampton, ON

● Delivered prompt service to prioritize customer needs.

● Managed timely and effective replacement of damaged or missing products. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

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● Handled day-to-day customer contact via phones, faxes, and emails. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

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Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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Trained and supervised team of customer service representatives in providing quality service to customers.

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● Investigated and resolved accounting, service and delivery concerns. Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

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● Implemented and developed customer service training processes. Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

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● Delivered prompt service to prioritize customer needs.

● Trained staff on operating procedures and company services.

● Developed and actualized customer service initiatives to decrease wait times.

● Resolved associate, tool and service delivery issues revealed by statistical reports.

● Cross-trained and backed up other customer service managers. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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● Sought ways to improve processes and services provided. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

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● Enhanced productivity levels by anticipating needs and delivering outstanding support.

● Investigated and resolved customer inquiries and complaints quickly.

● Utilized internal software and tools to meet customer needs and resolved issues promptly. Confederation College of Applied Arts And Technology, Thunder Bay, ON Diploma, Child And Youth Work, 06/2002

EDUCATION

First Aid

HACCP Trained

WHMIS Dangerous Goods

Health and Safety Certified Core 1 and 2

CERTIFICATIONS

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