Customer Service Representative
Resume:
Lancaster, SC
**********@*****.***
JOI BROWN
SKILLS & ABILITIES ● Service recommendations
● Point of Sale (POS) systems
● Product knowledge
● Complaint resolution
● Customer service
● Diligence.
● Ability to work under pressure and make quick decisions.
● Excellent organization and multitasking abilities
● Effective communication and people skills
EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE, IQOR
August 2020 - June 2021
● Answered inbound calls and had to greet customers with confidence regarding utility bills or accounts.
● Made payment arrangements for all customers.
● Understood and aimed to meet or excel contact center requirements while displaying excellent customer service.
● Connected with customers while being caring and empathetic during each engagement.
MANAGER, APPLEBEE’S BAR & GRILL
July 2021 – July 2023
● Led and motivated a team to ensure that all guests received exceptional service.
● Ensured compliance with company policies, procedures, and standards in the workplace.
● Monitored product quality and presentation, ensuring presentation according to correct recipes and specifications.
● Managed inventory levels and ordered supplies as needed.
● Trained inexperienced staff members on proper safety and sanitation protocols.
● Managed customer complaints and resolved conflicts between customers and staff.
LICENSED ESTHETICIAN, KADSKINKARE
July 2023 – Current employment
● Skincare specialist responsible for performing a variety of facial and body treatments designed to increase, improve, or support the health and appearance of the skin.
● Building and maintaining your own client base
● Maintaining accurate records of each session
● Scheduling, confirming, and canceling appointments.
● Ensuring all esthetic equipment and treatment areas are cleaned and maintained.
● Maintaining an inventory and ordering esthetic supplies when needed
● Educating clients on products that support and enhance their experience EDUCATION LANCASTER HIGH SCHOOL, GRADUATED 2018
High school Diploma
KENNETH SHULER SCHOOL OF COSMETOLOGY, GRADUATED 2022 Esthetician license
REFERENCES SKYLAR THRAILKILL
General Manager, Applebee’s Bar & Grill
KENYA WILLIAMS
Owner of KADSKINKARE
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