Customer Service Client Advisor

LIONEL JOURDAIN

Jamaica, NY *****

646-***-**** · *******.*******@*****.***

As a dynamic and results-oriented sales and customer service professional, my goal is to leverage my 10+ years of sales expertise, customer relationship-building skills, and product knowledge to drive revenue growth. I have a proven track record of delivering exceptional sales performance and a passion for creating positive customer experiences. I thrive in fast-paced, driven environments and am dedicated to continuously improving my customer relations, account management and sales strategies to deliver outstanding results.

Client Advisor (Seasonal) Manhasset, NY Louis Vuitton December 2023 - January 2024

•• Manage client inquiries, returns and special requests with professionalism and efficiency, earning positive feedback and building relationships.

•• Analyze and drive business, all while being aware of targets each month.

•• Using product expertise to improve personal personal performance and provide a delightful experience to clients.

•• Collaborate with team members to create visually appealing merchandise displays that attract customer attention and boost overall store sales.

Client Advisor New York, NY

Neiman Marcus July 2021 - December 2023

•• Cultivate and maintain a high-value client portfolio, consistently exceeding monthly sales targets.

•• Provide exceptional personalized shopping experiences, ensuring clients receive tailored product recommendations and styling advice.

•• Successfully upsell and cross-sell luxury fashion and accessory items, continually increasing the average transaction value.

•• Utilize in-depth knowledge of designer brands and trends to educate clients, resulting in a 15% increase in repeat business.

Call Center Supervisor New York, NY

DISH Network April 2016 - July 2019

•• Managed high volume of inbound calls and provided new and existing customers with information about products or services, including deals and promotions.

•• Provided outstanding customer service in conjunction with sales or retention interactions based on customers' needs and feedback.

•• Consulted with clients after sales signings to resolve problems and ensure optimal levels of customer satisfaction.

•• Performed administrative duties, such as preparing sales reports and maintaining customer notes and records.

Sales & Merchandising Specialist New York, NY

Bloomingdales February 2015 - April 2016

•• Recommended and helped obtain merchandise based on customer needs and feedback.

•• Rotated window displays, interior display areas, and signage to reflect changes in inventory or promotion, including markdowns and re-ticketing projects.

•• Consulted with logistics team to determine type of merchandise to be featured and time and place for each display.

•• Developed ideas and plans for merchandise displays and presentations, while educating departments on styling tables and back walls.

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SKILLS

•• Bilingual in French: Business Level Speaking and Writing

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