Customer Service Experience

Elisa Rodriguez-Coker

**** ****** **** *** *** **8 Fleming Island, Florida

***** 219-***-**** ***********@*****.***

OBJECTIVE:, Passionate, engaging, and attentive Customer service professional trained in conflict resolution and communication. Seeking to obtain employment within the Reservation Specialist Team, and to provide a first-class Customer experience at jetBlue Airways. Professional Experience:

The Disney Company

Transportation, Monorails 2018-2023

• Transport up to 360 Guests Safely to their final destinations while maintaining control of multi- million-dollar company owned trains.

• Effectively multi-tasks while using professional radio skills and maintaining focus of environmental conditions that affect drivability.

• Utilizes teamwork to ensure Guest and Cast have a memorable experience while on the Walt Disney Monorail System.

Arch-Diocese of Newark, NJ. 2012-2018

Cleaning Specialist, Self Employed

• Maintained a clean environment while protecting religious artifacts located throughout the diocese and religious institutions.

• Coordinated with religious leaders on tasks that needed to be completed to ensure excellent visual representation of areas of service.

• Provided outstanding Customer Service, through leadership and fellowship, while creating a Safe and hospitable environment.

Self Employed 2008-2011

Self Employed CNA

• Maintained a Safe & welcoming environment for elderly clients to ensure a positive end of life experience.

• Monitored client Safety through day to day activities, such as medication delivery and bathing needs.

• Assisted clients by performing daily needs with sensitive information such as banking, medical and personal HIPPA information to doctors and other health care professionals. Skill Set:

Languages spoken – English and Spanish

Computer Programs – Moderate Knowledge on Microsoft Office Suite Interpersonal Skills – Detail Oriented, Confidence, Communications Skills.

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