Data Entry Customer Service

JESSICA DICKENS

***** * ***** **, ***** Creek, AZ 85142 C: 480-***-**** ***********@*****.***

SUMMARY

I am a cheerful and energetic professional with a history of exceeding customer service expectations and efficiency in work flow. My calm demeanor and attention to detail in stressful, high volume work situations ensures that my clients are given an efficient, and accurate solution to their questions or concerns and this ensures a healthy and communicative relationship. EXPERIENCE

04/2023-07/2024 Medical Biller

The Luck of Billing -Mesa, AZ

● Code and Submit Claims [Data Entry] (Family Medicine, Outpatient Behavioral Health, Eye Care under supervision of a certified coder)

● Identify and Correct Coding Errors and Resubmit Corrected Claims

● Submit All Supporting Documentation as Required

● Call Insurances to Determine Status of Claim and If There is a Discrepancy What is Needed to Correct it.

● Verify Patient Insurance Eligibility

● Post Payments

● Submit Credentialing Applications with All Supporting Documentation

● Understand and Facilitate Aid on the whole Accounts Receivable Cycle 02/2021-4/2023 Billing Lead

Family First Physicians- Mesa, AZ

● Post Payments

● Submit Claims and Mail HCFAs within Timely Filing [500+/Week]

● Age Claims (Call Insurance To Determine Status and Any Corrections Needed) [60-120 Claims/Day]

● Resubmit Corrected Claims as Needed with Supporting Documentation and Reconsideration Letters.

● Stay Up to Date with Insurance Policies and Terms for Claim Submission and Correction

● Report Any Trends in Coding Issues to the Coding Department

● Train other billers on procedures and policies regarding claims submission, aging, correction and payment posting.

● Create and Maintain the Billing Handbook on Procedures and Policies of the department.

● Collect and Post Payments from Patients

● Understand and Facilitate Aid on the whole Accounts Receivable Cycle 8/2018-11/2019 Assistant Manager

Gateway Games- Mesa, AZ

● Managed personnel scheduling, facilitating adequate coverage to meet demand.

● Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

● Collaborated with store manager to develop strategies for achieving sales and profit goals

● Assist in Payroll, Balance the till, aid with ordering of product

● Planning and scheduling events for up to 162 customers and volunteers.

● Networking with other retailers, designers, philanthropic groups and product companies.

SKILLS

Staff Mentoring Staff Training and Development Customer Assistance POS (Transactions) Cash Drawer Balancing End of Day Balancing Quickbooks Use Google Suite MS Office

Data Entry Medical Billing Medical Credentialing

EMR Systems Marketing Strategies Conflict Resolution EDUCATION AND TRAINING

05/2009 Highland High School- Gilbert, AZ

High School Diploma

2009-2012 Northern Arizona University- Flagstaff, AZ Music Education

2013-2015 Kansas State University- Manhattan, KS

Music Education

ACTIVITIES AND HONORS

● 7 years volunteering with special needs kids through Gateway Games’ Kids Dungeons and Dragons program, and continuing through a sister program with Redemption Church

● 29 years of piano

● 21 years of flute- 10 at the collegiate level or higher

● 21 years of Church Choir/ Orchestra

● 8 years of Marching Band

● Tau Beta Sigma Honorary Sorority Alumni

REFERENCES

Name Relationship Phone Number Years Known

Regine Miranda Certified Coder (Mentor), Luck of Billing 480-***-**** 3 Matt Germaine Practice Manager, Family First 480-***-**** 3 Janice Tanzer Gateway Games Manager 480-***-**** 5

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