Customer Service Experience

Fatoumata Boré

Bachelor of Business Administration and

Management

Concentration – International Business

Contact

**** ****** ***

Bronx, New York

(347) 418 – 1902

********@*****.**

Profile

Analytical, energetic, and detail-oriented candidate with broad and deep experience in leadership and business, including business formation, supervision role, sales, and customer service. Key Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Excellent oral and written

communication

Organized, diligent, and

tenacious

Languages

French

English

Spanish (moderate)

Experience

February 2015 —Present

Olive Garden • Supervisory Leader • Yonkers, New York

• Hired, trained, and coached a team of 20+ servers ensuring positive customer experience, food and beverage knowledge and health & safety knowledge.

• Consistently exceeded sales goals by 20% by training servers on upselling techniques and creating and food and beverage program.

• Manage staff scheduling for all shifts to minimize overtime costs.

• Implemented a revised food inventory program focusing on storage conditions and ordering techniques, resulting in a 6% decrease in food waste losses.

February 2014—February 2015

Red Lobster • Server/Trainer • New York, New York

• Delivered exceptional and friendly customer service to all guests.

• Answered questions about menu selections and made recommendations when requested.

• Skillfully anticipated guest needs ensuring a positive experience at all times.

• Multi-tasked with ease during short-staffed rushes. September 2009—January 2014

Customer Service Representative • Wells Fargo • Charlotte, North Carolina

• Functioned as a liaison between customers and managers.

• Achieved targets for the year 2009 by soliciting business from

• 22 dormant account.

• Reviewed variances hands-on in a highly skilled manner.

• Consistently execute great customer service to all customers.

• Made quality referral to appropriate partners and opened accounts for inquiring customers.

• Originate loan applications and conduct loan closings.

• Answer client questions and handled any issues efficiently and professionally.

Education

June 2021

Bachelor of Business Administration • Lehman College • New York, New York

Concentration – International Business

June 2017

Associate of Art and Science • Bronx Community College • Bronx, New York

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