Customer Service Support Services

WADE REYNOLDS

Mulberry, Arkansas ***** 479-***-**** *******@*****.*** WWW: linkedin.com/in/wade-r-a4645b78 SUMMARY

Proactive and adaptable professional committed to excellence in all endeavors. Demonstrates strong work ethic, effective communication skills, and the ability to quickly learn new concepts. Strives to join a dynamic team in order to contribute towards achieving organizational objectives efficiently. Offers exceptional customer service, multitasking, and time management capabilities while delivering positive and memorable experiences for customers. SKILLS

EXPERIENCE

01/2010 to Current - Co Owner Virgila Dales Photography Mulberry, Arkansas

• Provided support services such as technical assistance or troubleshooting issues for clients.

• Provided exceptional customer service to ensure customer satisfaction.

• Installed, configured and maintained computer hardware, software systems, networks and peripherals.

• Managed the aesthetic appeal of a 14-acre property through the regular usage of mowers and trimmers to maintain lawns.

04/2018 to 01/2019 - Lead Installer DAVACO Inc. Irving, TX

• Ensured efficient completion of projects while traveling extensively

• Received and organized incoming trucks while coordinating staging activities for logistics operations

• Efficiently comprehend and apply blueprint directives.

• Installed effective visual displays that positively impacted product visibility and appeal.

• Managed demolitions projects ensuring safe and efficient execution

• Fuse software - picture documentation, Pre/Post work.

• Collaborating with clients to successfully meet objectives 10/2000 to 09/2017 - Group Leader Gerber Products / Nestle Nutrition Fort Smith, Arkansas

• Directed and supervised a team in the Thermal Processing Area for 9 years, responsible for activities such as Filling, Cooking, and Meat Operations.

• Maintained strict compliance with necessary Thermal Processing, HACCP, CCP, documentation and safety protocols.

• Assisted in the meticulous review of documentation to ensure accuracy and completeness for the USDA and FDA

• Participated in incident investigations; conducted root cause analysis, identified corrective action plans and tracked completion status.

• Efficiently maintained employee attendance, leave of absence, vacation time records and other related information in Kronos and ETime.

CERTIFICATIONS

• Arkansas Adjuster License # 21247430

• Roof Adjusting 101

• Tactical Xactimate Training

• CUSTOMER SERVICE

• COMMUNICATIONS

• ACTIVE LISTENING

• SOFTWARE APPLICATIONS

• MICROSOFT OFFICE

• DOCUMENT MANAGEMENT

• REGULATORY COMPLIANCE

• TIME MANAGEMENT

• PROBLEM SOLVING

• ATTENTION TO DETAIL

• ANALYTICAL

• ADAPTABILITY

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